COLUMBIA, S.C. - While it's hard to pin a dollar amount on the savings credit unions enjoy after adopting paperless receipt systems, those that have jumped on the bandwagon, and the core processors serving them, agree the time has come. "We certainly see a growing interest in receipt imaging. It's...

COLUMBIA, S.C. - Ray Crouse had to answer a question from the boss the other day. "Our CEO wanted to know what we were doing to investigate CRM software. We came to the conclusion that we already have CRM software here," says the e-services manager at Allegacy Federal Credit Union...

As credit unions foray further into the world of e-commerce, they take with them the same responsibilities for consumer protection that exist in the brick-and-mortar world of financial transactions. That's something a lot of credit unions are not keeping up with, according to a compliance expert who works with both...

COLUMBIA, S. C. - The Internet has made inexpensive investing available to anyone with a computer and modem, and numerous competitors, new and old, are now vying for the business of increasingly Web-savvy credit union members. Retaining those members, their loyalty, and their assets may be increasingly challenging in such...

COLUMBIA, S.C. - Will Windows XP be greeted with a yell or a yelp, or maybe just a yawn, when the next generation of the world's dominant computer-operating system rolls out later this year? While the new generation of Windows promises to be the most evolutionary since Windows 95, veterans...

COLUMBIA, S.C. - Think your credit union's safe and secure, hiding all that confidential data and crucial functionality behind the latest and greatest in firewalls? Think again. "The lesson of the Code Red worm is that firewalls didn't prevent it, period. That's the issue," says Chuck Welsh, president of NetBankAudit...

COLUMBIA, S.C. - Richard Hurt says moving from the service bureau and its proprietary environment that had served his credit union for 10 years to an "open system" vendor was positively liberating. Annette Zimmerman, meanwhile, says her credit union's relationship with its proprietary core-system processor has not inhibited her organization...

ROCK HILL, S.C. - Lee Gardner knows about the pitfalls of portals. When his credit union discovered the car-pricing service linked to their Web site was advertising an unaffiliated auto-financing service, it pulled the plug on that relationship. Gardner is president/CEO of Family Trust Federal Credit Union (www.familytrust.org) in Rock...