Many, if not most, credit unions now have e-mail contact with members, and when the members come calling, someone needs to respond. "An e-mail sitting in a queue is just like a ringing phone waiting to be answered," says Doug Wilkerson, president of RTP Federal Credit Union, which serves companies...

TAMPA, Fla. - MacDill Federal Credit Union knew it could save money by going the electronic statement route, and decided it could save even more by creating its own in-house solution. Now, after a little more than a year of planning and testing, the home-grown service will soon be going...

SAN FRANCISCO - Respondents to the sixth annual "Computer Crime and Security Survey" by the non-profit Computer Security Institute (CSI) and the Computer Intrusion Squad of the San Francisco office of the FBI reported financial losses averaging $2 million each in 2001 because of computer network intrusions. That's almost double...

COLUMBIA, S.C. - Autumn is in full swing, and the sound of crunching fills the air - from leaves underfoot and on the desks of IT managers around credit union land as they work the numbers of their 2002 budgets in preparation for approval by their bosses and their boards....

COLUMBIA, S.C. - Autumn is in full swing, and the sound of crunching fills the air - from leaves underfoot and on the desks of IT managers around credit union land as they work the numbers of their 2002 budgets in preparation for approval by their bosses and their boards....

COLUMBIA, S.C. - Computer crimes - including viruses, worms and denial-of-service attacks along with actual theft of information and assets - continue to soar, and while a price tag is hard to place on the damage, there is an intangible cost that credit unions particularly should fear, experts say. "Members...

COLUMBIA, S.C. - The national effort to fight terrorism at its financial roots is now posing a challenge to credit unions: How do you match your member rolls against the Treasury Department's list of more than 7,000 suspected terrorists, international drug dealers and other undesirables? The problem is not just...

COLUMBIA, S.C. - A software company whose products help screen 85% of all U.S. credit card transactions now wants to throw its neural net over money laundering. HNC Software (www.hnc.com) of San Diego, Calif., now is offering Falcon for Money Laundering to the financial-services industry. Falcon software uses neural network-based...