Q&A

"There is one crucial skill that I have found is necessary in the credit union space, and that is emotional intelligence."

"I am just like everyone else. I don't have a set of magic skills or experience that makes me special."

"The pandemic has underscored the importance of agility and adaptability in leadership and HR strategies."

"The 2020s have demanded CUs to break free from reactive patterns and prepare for the future, and this is only the beginning."

A few front-and-center trends include digital-first strategies and tech that promotes financial inclusion.

Artificial intelligence is top-of-mind for numerous credit union technology experts.