Expert Opinion

By leveraging artificial intelligence, credit unions can create a consistent member experience.

A look back on two decades of payment evolution can give us an idea of what to expect in the future.

The board's role in times such as these should change in a calculated but flexible way to support the CU.

ALM First addresses the financial structure of these transactions, regulatory concerns and the question, "Why a bank and not a CU?"

Here are some steps to perform now to manage the COVID-19 crisis and support staff, members and community.

CUs should know that financial challenges occurring due to COVID-19 and expected economic slowdown are neither signs of operational/oversight deficiencies nor are they likely to last for long.

A CU's program for deterrence and detection of fraud should involve all members of the board, executive management and virtually every employee.

When CUs live up to the promise of DEI, they improve internal operations, employee satisfaction, member service and loyalty.