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Expert Opinion

Recommended for You

Expert Opinion

COVID Relief Must Empower Credit Unions to Serve

Carrie Hunt | September 14, 2020

As NAFCU kicks off its virtual Congressional Caucus, the trade association urges policymakers to step up for CUs and their members.

Expert Opinion

What I've Learned in 40 Years in the Credit Union Industry

Shashi Vohra | September 11, 2020

A longtime PenFed executive shares five lessons that CU professionals at all stages in their careers can learn from.

Expert Opinion

Using Transaction Data to Clarify Your Member Perspective

Ray K. Ragan | September 09, 2020

Putting forth the effort to extract, clean and use data from card and ACH data sources leads to fresh insights into members' needs.

Expert Opinion

The Unexpected Benefits of Remote Work

David Tuyo | September 08, 2020

One credit union CEO cites improved culture, communication and productivity as a result of the forced shift to working from home.

Expert Opinion

Conversion Ambition: Pulling Off Core, Mobile & Debit at Once

Devon Lyon | September 08, 2020

Learn how Direct FCU completed a successful debit card conversion at the halfway point of its core conversion and amid the pandemic.

Expert Opinion

Using AI to Resolve Longstanding Chargeback Concerns

Monica Eaton-Cardone | September 08, 2020

For now, AI may be the most promising solution available to streamline processes, reduce costs and provide better service to CU members.

Expert Opinion

New Payments Opportunities Arise in the New Normal

Susan Perlmutter | September 08, 2020

REPAY's Susan Perlmutter presents four predictions in the payments space for the remainder of 2020.

Expert Opinion

Credit Unions Seeking Edge in Credit Card Market Underestimate Selling Power

Gina DeCorla | September 08, 2020

CUs are known for offering low-APR credit cards, and those rates have dropped even lower. Are prospective members getting the message?

Expert Opinion

Heuristics: The Powerful Tool in Your MX Skillset

Sarah Lietz | September 04, 2020

CUs must look beyond the functional needs of members and look to meet their emotional needs as well in each interaction.

Expert Opinion

Using Technology to Protect Cards From E-commerce Fraud

Robert J. Steinman | September 02, 2020

The majority of card-not-present fraud may be prevented through the use of a new technology, dynamic CVV2.

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Resources

Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members link

Elan Credit Card

From Elan Credit Card

A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

Download Resource

Consumers' Financial Health and Spending Priorities Guide Credit Card Choices link

Elan Credit Card

From Elan Credit Card

Unlock insights into the spending habits and motivations of new cardholders! Explore why so many chose general-purpose credit cards and what this trend means for industry leaders.

Download Resource

Streamline Deposit Automation With a Single Platform link

Alogent

From Alogent

Managing deposits effectively is more crucial than ever to keep pace with member expectation. Discover how a transaction level approach to deposit automation delivers unmatched speed, a lower risk for fraud, and reduced operating costs.

Download Resource

Benefits of Cloud-Based Deposits & Transaction Solutions link

Alogent

From Alogent

Explore how cloud-based solutions revolutionize deposit management and transaction processing for credit unions. Download the white paper now!

Download Resource

Check Fraud Mitigation: Capabilities to Protect Your Credit Union link

Alogent

From Alogent

Enhance your credit union’s security with a comprehensive approach to check fraud mitigation. Discover how built-in capabilities safeguard both your organization and your members.

Download Resource

Embracing a Modern Tech Stack and Architecture for Seamless Payment Experiences, Increased Efficiencies and Lower Operating Costs link

Alogent

From Alogent

Access this white paper to discover how modern technology is revolutionizing payment experiences while lowering operational costs.

Download Resource

IHMVCU Decreased Loan Payment Operating Costs by 25% link

Alacriti

From Alacriti

See how IH Mississippi Valley Credit Union reduced loan payment processing costs by 25% while enhancing member satisfaction. Discover how their seamless, integrated payment solution streamlined operations, reduced exception handling time, and provided a user-friendly experience for their 140,000 members. Download the case study now to learn how your credit union can achieve similar results!

Download Resource

Market Study: The Application and Consumer Perception of Artificial Intelligence in Banking link

Alkami

From Alkami

This comprehensive market study dives deep into the contrasting views between financial institutions and account holders, offering critical insights that can drive your credit union's strategic decisions.

Download Resource

Financing the Future: Millennial and Gen Z Consumer Borrowing Habits and Credit Outlook link

Open Lending

From Open Lending

Millennials and Gen Z consumers represent a significant opportunity for credit union lenders. This report uncovers key trends and insights about their credit outlook and how to capture their long-term value.

Download Resource

How GNCU Achieved 431% Growth in Loan Payments link

Alacriti

From Alacriti

Discover how Greater Nevada Credit Union (GNCU) increased loan payment volume by over 431% while reducing call center volume by 61% with a modern digital payment solution.

Download Resource

From Data to Decisions: The Impact of Advanced Reporting on Credit Union Efficiency link

Alacriti

From Alacriti

Learn how modern reporting tools can empower your credit union to monitor payment trends, manage staffing needs, improve overall efficiency, and enhance your member experience.

Download Resource

Past, Present, Future: Technology in Payments link

Elan Credit Card

From Elan Credit Card

As quickly as technology advances, so do the expectations of your members. Learn what digital capabilities and solutions are trending, how much credit unions are investing, and what’s next in payments innovation.

Download Resource

Network Lending: Helping Credit Unions and the Communities They Serve To Thrive link

LendKey

From LendKey

Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.

Download Resource

Supercharge Your Credit Card Program link

Elan Credit Card

From Elan Credit Card

Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.

Download Resource

Securing Credit Unions: The Role of Advanced eIDV Technologies in Fraud Prevention link

Melissa

From Melissa

Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.

Download Resource

Know Your Business: Extend KYC Strategies to Business Relationships link

Melissa

From Melissa

Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.

Download Resource

Canary in a Coal Mine: Industry Expert Interview link

State National

From State National

Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.

Download Resource

Winning in the Digital Era: The Importance of High-Value Partners in a Technologically Transforming World link

State National

From State National

Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.

Download Resource

The Evolution and Impact of AI in Credit Unions link

State National

From State National

Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.

Download Resource

New Report: The Role of Strategic Partnerships in Consumer Credit Cards link

Elan Credit Card

From Elan Credit Card

Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.

Download Resource

FAQs: Using Data for Predictions in Credit Unions link

State National

From State National

By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.

Download Resource

Warning Lights on the Financial Dashboard: Navigating Risk in Auto Finance link

State National

From State National

As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.

Download Resource

5 Evolving Attack Methods in Credit Card Fraud link

Elan Credit Card

From Elan Credit Card

Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.

Download Resource

Clean Your Data to Support Member Retention and Growth link

Melissa

From Melissa

Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.

Download Resource

Insourcing vs. Outsourcing: Top 3 Questions to Ask link

Elan Credit Card

From Elan Credit Card

Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.

Download Resource

Near and Non-Prime Automotive Consumer Update link

Open Lending

From Open Lending

This white paper offers credit unions a strategic advantage with insights for planning and exploring new opportunities in the evolving automotive financing landscape. Leverage this information to contribute to the long-term success and sustainability of your credit union in 2024.

Download Resource

24% of Consumers Would Choose Local FIs for Credit Card link

Elan Credit Card

From Elan Credit Card

Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.

Download Resource

How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles link

Upstart

From Upstart

When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.

Download Resource

Top 5 Merchant Payments Trends to Watch for in 2023 link

Elan Credit Card

From Elan Credit Card

Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

Download Resource

Q1 Survey Shows 33% of Cardholders Increased Spending link

Elan Credit Card

From Elan Credit Card

Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

Download Resource

The Credit Card Pull: How to Attract the Next Generation of Members link

Elan Credit Card

From Elan Credit Card

Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

Download Resource

Credit Card Strategy in a Rising Rate Environment link

Elan Credit Card

From Elan Credit Card

With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.

Download Resource

Elan Credit Card

From Elan Credit Card

A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

Download Resource

Elan Credit Card

From Elan Credit Card

Unlock insights into the spending habits and motivations of new cardholders! Explore why so many chose general-purpose credit cards and what this trend means for industry leaders.

Download Resource

Alogent

From Alogent

Download Resource

Alogent

From Alogent

Explore how cloud-based solutions revolutionize deposit management and transaction processing for credit unions. Download the white paper now!

Download Resource

Alogent

From Alogent

Enhance your credit union’s security with a comprehensive approach to check fraud mitigation. Discover how built-in capabilities safeguard both your organization and your members.

Download Resource

Alogent

From Alogent

Access this white paper to discover how modern technology is revolutionizing payment experiences while lowering operational costs.

Download Resource

Alacriti

From Alacriti

Download Resource

Alkami

From Alkami

Download Resource

Open Lending

From Open Lending

Download Resource

Alacriti

From Alacriti

Discover how Greater Nevada Credit Union (GNCU) increased loan payment volume by over 431% while reducing call center volume by 61% with a modern digital payment solution.

Download Resource

Alacriti

From Alacriti

Learn how modern reporting tools can empower your credit union to monitor payment trends, manage staffing needs, improve overall efficiency, and enhance your member experience.

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

LendKey

From LendKey

Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.

Download Resource

Elan Credit Card

From Elan Credit Card

Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.

Download Resource

Melissa

From Melissa

Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.

Download Resource

Melissa

From Melissa

Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.

Download Resource

State National

From State National

Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.

Download Resource

State National

From State National

Download Resource

State National

From State National

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

State National

From State National

By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.

Download Resource

State National

From State National

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

Melissa

From Melissa

Download Resource

Elan Credit Card

From Elan Credit Card

Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.

Download Resource

Open Lending

From Open Lending

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

Upstart

From Upstart

Download Resource

Elan Credit Card

From Elan Credit Card

Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

Download Resource

Elan Credit Card

From Elan Credit Card

Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

Download Resource

Elan Credit Card

From Elan Credit Card

Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

Elan Credit Card

From Elan Credit Card

A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

Download Resource

Browse More Resources →

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