Expert Opinion

The NCUA chairman's remarks open a discussion around how to revise overdraft programs.

If you wait to market your credit union until we're in a better economy, consumers will have long forgotten you.

CUs must offer an analogous experience, meeting members in their most preferred and frequently used channel.

Consider a digital small-dollar loan platform to rectify and build back members' financial lives.

CUs that adopt these tools will become more efficient, agile and ready to adapt to the financial sector's demands.

While CUs must be financially viable and competitive, their focus must be serving members and communities.

Credit unions must be realistic about generative AI and strategically apply it as one tool in their toolbox.

Gain a comprehensive view of member relationships by cleaning, analyzing and segmenting data.