Commentary

As retail banking channels converge and innovations continue, an engagement strategy is beginning to emerge that will not only position your credit union to better attract Gen Y but will set you on a course for greater general consumer engagement.

When I began my career in banking in the 1980s, financial institutions in the metro New York City market were targeting a new demographic: young professionals.

As the credit union industry heads toward the largest conference of the year, CUNA's Governmental Affairs Conference, it's important to think about the significance of grassroots.

Guest blogger Chris Barber, a veteran of more than 20 years in information technology, is a former CIO of WesCorp and now a consultant to credit unions.

If you are currently sitting on a board, you are finding yourself under heavy scrutiny from your stakeholders, federal and state regulators and the public.

Thomas Edison once said that most people miss a good opportunity because "it is dressed in overalls and looks like work." Sage advice from a great man. But many times, seizing a good opportunity isn't that hard at all.

By now nearly every credit card issuer understands that the CARD Act and the new normal has changed the way credit card programs must be managed.

Now that the Federal Reserve has publicly discussed the proposed rules surrounding debit card interchange and routing, financial institutions should be preparing for the impact.