Commentary

Theres a special kind of member weve heard a lot about recently. Theyre the types who come in for a car loan or a credit card or, more recently, move their money from a big bank to a credit union. And after that initial transaction, they go quiet.

Lessons from Bank Transfer Day and the nomination of Carla Decker.

Opportunities could pass many credit unions by because new members will expect credit unions to provide the same online and self-service conveniences theyve grown accustomed to when working with larger banks.

Opportunities could pass many credit unions by because new members will expect credit unions to provide the same online and self-service conveniences theyve grown accustomed to when working with larger banks.

Successful leaders live by fundamental leadership principles with discipline and focus.

While unemployment is rising to ever higher levels, many displaced by this trend are heeding the the call of the entrepreneurial spirit.

Successful leaders live by fundamental leadership principles with discipline and focus. They commit to continuous learning and strive to have their behaviors serve as a reflection of their valuessetting the standard and expectations for others in your credit union.

When Bank of America announced a monthly $5 debit card fee would take effect in 2012, questions about the potential backlash ran through my head. Would consumers put up with this? Would the bank cancel the fee to combat lost business? How angry would the fee make Gen Y?