Commentary

I hear a number of concerns from credit unions today: external forces such as slowing loan growth, squeezed margins, evidence of compliance and financial regulation bills are challenging business as they look for new ways to drive growth.

Consumers have a new tool in their tool belt today: the mouse. Todays consumers are using the Internet to find information, obtain advice and buy products at an increasing pace. Though face-to-face customer interaction and phone calls are not going away, theyre no longer enough. To stay relevant to your...

One of the biggest mistakes credit unions can make in serving their business members is treating them like their traditional members.

When it comes to member business lending, credit unions are reminiscent of Oliver Twist.

Credit unions know they must get younger. Decreasing the average age of your membership is a strategic goal for many credit unions. There are several initiatives, such as Currency Marketings Young and Free, that are having a great deal of success. The Filene Institute also has given many ideas for...

Unitus does in fact use social media to connect with our members and the public. We joined the Twittersphere in the summer of 2009 and Facebook…