Guest Opinion: Mission-Driven Comunication
Successful leaders live by fundamental leadership principles with discipline and focus. They commit to continuous learning and strive to have their behaviors serve as a reflection of their valuessetting the standard and expectations for others in your credit union.
Creating Value in a Deleveraging World
As I reflect on my travels to over 20 cities in 2011, I am struck by a conversation Id like to share with you. Upon arriving late one evening in Las Vegas to speak at a credit union conference, I asked the cab driver, Hows business? I heard a profoundly...
Creating Value in a Deleveraging World
Those who adapt and embrace new ways of working together to create innovative solutions will be the winners in this new and complex world.
Ensuring a Successful Merger
Our firm recently facilitated the successful merger of two credit unions. One of the fundamental issues that we focused on was the ability of the post-merger team to quickly establish and maintain productive working relationships with employees and members.
Ensuring a Successful Credit Union Merger
Merging credit unions requires a strategic plan carefully followed to help ensure success.
Recently, I attended the 34th annual National Directors Convention in Las Vegas as a speaker on the topic of Relentless Strategic Leadership to Ensure Member Value. The sessions were attended by both directors and CEOs. The topic most commonly asked in both sessions were concerns about toxic board members,...
"Toxic board members" hot topic for attendees at National Director's Convention
his past month, I attended a Deloitte conference hosted by its Center for Corporate Governance, including 1,000 directors across 30 locations, live from New York City. One of the most important topics and issues discussed is the board’s approach to succession planning.
Succession Planning: A Strategic Imperative
The departure of your CEO is the most important and challenging board responsibility. Most boards don’t provide sufficient time to this critical task. A Korn Ferry survey indicates that although 90% of board members think it’s important, only 30% are prepared for their CEO’s departure.
Having just returned from NACUSO’s 2011 Annual Conference in Las Vegas, I thought it would be appropriate to share some perspective on current issues and trends that will impact your credit union and its ability to survive and thrive.
Resources
Elan Credit Card
From Elan Credit Card
Rising fraud, digital demand, and regulatory pressure are reshaping credit card programs. Discover what it takes to maintain a competitive card program and why many credit unions are reconsidering in-house issuing.
Download Resource
Alkami Technology
From Alkami Technology
Gen Z wants clarity, Millennials want coordination, and Baby Boomers want protection. This report breaks down the unique digital banking needs of each generation to help you build loyalty and grow relationships across your account holder base.
Download Resource
Alkami Technology
From Alkami Technology
The gap between digital leaders and followers in business banking is widening. This 2026 update to the Digital Maturity Model reveals how AI, automation, and data are separating the pack. Download the report to see where you stand and how to get ahead.
Download Resource
Bankjoy
From Bankjoy
Opening new accounts isn't the challenge for credit unions--turning them into primary relationships is. This white paper reveals why integrating financial wellness and fraud protection is the key to deepening member trust and driving revenue.
Download Resource
Bankjoy
From Bankjoy
For every digital checking application completed, over three are abandoned. This whitepaper explores how community institutions can fix this leak, turning more applicants into loyal account holders and driving sustainable growth.
Download Resource
Alkami Technology
From Alkami Technology
The 7th edition of this report provides critical benchmarks for retail and business digital banking. Discover where FIs are succeeding, where they're falling short, and how your institution measures up against the competition.
Download Resource
Alkami Technology
From Alkami Technology
Generational shifts and rising digital expectations are reshaping banking. This playbook provides the strategies to win with a unified digital sales and service platform, moving from reactive service to proactive, anticipatory banking.
Download Resource
Picus Security
From Picus Security
With AI-driven attacks on the rise, meeting NCUA Part 748 cybersecurity requirements is more critical than ever. This guide provides practical steps for credit unions to replace security assumptions with evidence-based validation.
Download Resource
Picus Security
From Picus Security
Credit union security teams face major threats with limited resources. This solution brief outlines how continuous security validation helps you prove which attacks would succeed, fix gaps, and answer every examiner question with evidence.
Download Resource
Picus Security
From Picus Security
Your credit union has security controls, but can you prove they work against modern threats? This handbook provides a roadmap to move beyond compliance and build an evidence-based security program that protects your members and meets NCUA rules.
Download Resource
Elan Credit Card
From Elan Credit Card
Digital engagement now determines which credit cards consumers choose, use, and keep. This new report from PYMNTS and Elan Credit Card reveals why the mobile app is becoming as important as the card itself.
Download Resource
Elan Credit Card
From Elan Credit Card
Scale modern merchant services without adding internal infrastructure. Learn how a relationship‑driven merchant model can help your financial institution enhance revenue and loyalty with small businesses.
Download Resource
Elan Credit Card
From Elan Credit Card
Did you know that nearly three-quarters of all banking interactions now happen through digital channels? A well-designed mobile banking app is no longer optional -- it’s essential.
Download Resource
Elan Credit Card
From Elan Credit Card
Virtual cards are the next phase of digital payments with 42% of consumers using one within the past 6 months. Learn more about the growing payment method in this new report.
Download Resource
Elan Credit Card
From Elan Credit Card
Nearly one-third of consumers don’t know their credit score or how to improve it. With financial planning tools, educational resources, and one-on-one support, credit unions deepen their impact with members while helping them meet their broader financial goals.
Download ResourceElan Credit Card
From Elan Credit Card
Rising fraud, digital demand, and regulatory pressure are reshaping credit card programs. Discover what it takes to maintain a competitive card program and why many credit unions are reconsidering in-house issuing.
Download ResourceAlkami Technology
From Alkami Technology
Gen Z wants clarity, Millennials want coordination, and Baby Boomers want protection. This report breaks down the unique digital banking needs of each generation to help you build loyalty and grow relationships across your account holder base.
Download ResourceAlkami Technology
From Alkami Technology
The gap between digital leaders and followers in business banking is widening. This 2026 update to the Digital Maturity Model reveals how AI, automation, and data are separating the pack. Download the report to see where you stand and how to get ahead.
Download ResourceBankjoy
From Bankjoy
Opening new accounts isn't the challenge for credit unions--turning them into primary relationships is. This white paper reveals why integrating financial wellness and fraud protection is the key to deepening member trust and driving revenue.
Download ResourceBankjoy
From Bankjoy
For every digital checking application completed, over three are abandoned. This whitepaper explores how community institutions can fix this leak, turning more applicants into loyal account holders and driving sustainable growth.
Download ResourceAlkami Technology
From Alkami Technology
The 7th edition of this report provides critical benchmarks for retail and business digital banking. Discover where FIs are succeeding, where they're falling short, and how your institution measures up against the competition.
Download ResourceAlkami Technology
From Alkami Technology
Generational shifts and rising digital expectations are reshaping banking. This playbook provides the strategies to win with a unified digital sales and service platform, moving from reactive service to proactive, anticipatory banking.
Download ResourcePicus Security
From Picus Security
With AI-driven attacks on the rise, meeting NCUA Part 748 cybersecurity requirements is more critical than ever. This guide provides practical steps for credit unions to replace security assumptions with evidence-based validation.
Download ResourcePicus Security
From Picus Security
Credit union security teams face major threats with limited resources. This solution brief outlines how continuous security validation helps you prove which attacks would succeed, fix gaps, and answer every examiner question with evidence.
Download ResourcePicus Security
From Picus Security
Your credit union has security controls, but can you prove they work against modern threats? This handbook provides a roadmap to move beyond compliance and build an evidence-based security program that protects your members and meets NCUA rules.
Download ResourceElan Credit Card
From Elan Credit Card
Digital engagement now determines which credit cards consumers choose, use, and keep. This new report from PYMNTS and Elan Credit Card reveals why the mobile app is becoming as important as the card itself.
Download ResourceElan Credit Card
From Elan Credit Card
Scale modern merchant services without adding internal infrastructure. Learn how a relationship‑driven merchant model can help your financial institution enhance revenue and loyalty with small businesses.
Download ResourceElan Credit Card
From Elan Credit Card
Did you know that nearly three-quarters of all banking interactions now happen through digital channels? A well-designed mobile banking app is no longer optional -- it’s essential.
Download ResourceElan Credit Card
From Elan Credit Card
Virtual cards are the next phase of digital payments with 42% of consumers using one within the past 6 months. Learn more about the growing payment method in this new report.
Download ResourceElan Credit Card
From Elan Credit Card
Nearly one-third of consumers don’t know their credit score or how to improve it. With financial planning tools, educational resources, and one-on-one support, credit unions deepen their impact with members while helping them meet their broader financial goals.
Download ResourceElan Credit Card
From Elan Credit Card
Rising fraud, digital demand, and regulatory pressure are reshaping credit card programs. Discover what it takes to maintain a competitive card program and why many credit unions are reconsidering in-house issuing.
Download Resource