STAMFORD, Conn. - The Internet is a popular place to do business, for good or ill, according to a study that shows that online fraud losses in 2001 were 19 times that of offline sales. But the study by GartnerG2, a business strategy research service of Gartner Inc., also shows...

RIVERSIDE, Calif. - Surf and sun may be on the minds of a lot of young Californians, but for Scott Murray and Jeremiah Worthington, the big thing was creating a home-grown online lending system that's now saving their employer a cool $120,000 a year or so. Using what was available...

COLUMBIA, S.C. - From brochureware to community portals to account aggregation, what a long, strange trip it's been for Web sites in credit union land, and who knows where it's going next? Bill Wagner's willing to hazard a guess. "In the not-so-distant future, the most functional CU Web site will...

COLUMBIA, S.C. - As more consumers move to the Web for their financial services, it's becoming increasingly crucial that credit unions help them when they get there. Because of that, self-service tools - from the simplest FAQ's to emerging technical wizardry such as virtual agents - are also becoming increasingly...

COLUMBIA, S.C. - Serving up cutting-edge technology to a tech-savvy membership wasn't the goal of Blackhawk Credit Union when it decided to go with IP telephony for its phone service. In fact, the $190 million, 40,000-member community CU in southwestern Wisconsin made the move to cut phone bills and create...

COLUMBIA, S.C. - Credit unions would seem to have a natural advantage as the next phase of customer-relationship management - or member-relationship management - solutions and technology sweep through the business world. According to Gartner Inc., a Connecticut-based think tank and consultancy, 40% of enterprises with such solutions in place...

COLUMBIA, S.C. - Brad Wood knows a lot of certifications, that seemingly never-ending list of acronyms that indicates specialized training in a specific technology or vendor's product. As network administrator at Clark County Schools Employees Credit Union in Vancouver, Wash., Wood has to know what they mean when he hires...

LOS ANGELES - A recent report on Internet use from a major research university can tell decision makers a lot about those who matter most to the nation's credit unions - individual households and the consumers living there. The study is the UCLA Internet Report 2001 - "Surveying the Digital...