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BRISBANE, Calif. and BLOOMINGTON, Minn. - O'Rourke, Sacher & Moulton (OSM), the leading credit union auditing and consulting firm in the U.S. has merged with RSM McGladrey, a leading accounting, tax and consulting firm for mid-size companies in the U.S. The merger, effective August 1, combines O'Rourke's 550 credit union...
ORLANDO, Fla. - Credit unions need to pay attention to the fraud challenges faced by competitors. That was the overriding theme of this year's National Conference on Credit Union Fraud and Loss Prevention sponsored by Madison, Wisconsin-based Loescher & Associates, which specializes in credit union fraud and loss prevention. Today's...
Federal credit unions continue to be attracted by the FOM flexibility of a community charter. The following is the latest NCUA report on community charter expansions. As the chart shows, some FOM expansions are simply the addition of new counties, while others can have complicated guidelines.
CAMBRIDGE, Mass. - Credit unions are always pegged as more tech-savvy then other financials - rightfully so according to a new Forrester survey. Based on data culled from Forrester's annual survey of 100,000 North American consumers and 10,000 consumers surveyed online, credit unions rank No. 1 in online satisfaction and...
Duval Federal Credit Union, Jacksonville, Fla., has purchased its first free standing branch facility/administration office. DFCU will use the 10,000 square foot building as a member service branch with drive-thru operation, as well as an administrative facility. The facility has been available for member use since July 2001. DFCU has...
SAN DIMAS, Calif. - The $16 billion WesCorp has enhanced its online account management system for its members CUs with the introduction of electronic statements. Statements are delivered through WAVE (www.wescorp.org), WesCorp's real-time, online account solution. Earlier this year, WesCorp member CUs told WesCorp, via a survey, that they wanted...
National Credit Union Consulting Division "O'Rourke Consulting, a part of RSM McGladrey" Gene O'Rourke, dir. in charge IT Security Consulting Wade Painter, dir. in charge Internal Audit Outsourcing Kevin Koval, dir. in charge Executive Search Jim Hansen, CEO, O'Rourke Career Connections Operations Consulting Wade Painter, dir. in charge National Credit...
ATLANTA-It's summertime and Georgia Federal Credit Union's platinum and classic VISA card portfolio is practically bursting at the seams. "The response to this simple promotion has just been phenomenal," said GFCU Vice President of Marketing Kim Wall. "We are very committed to our credit card portfolio, and really why would...
COLUMBIA, S.C. - Richard Hurt says moving from the service bureau and its proprietary environment that had served his credit union for 10 years to an "open system" vendor was positively liberating. Annette Zimmerman, meanwhile, says her credit union's relationship with its proprietary core-system processor has not inhibited her organization...
An article on page 13 in the July 25th issue of Credit Union Times regarding an NCUA instigated emergency credit union merger is, in our collective opinion, very misleading. We feel it does not accurately reflect the NCUA bidding process that was used. A number of credit unions including ours...
From Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download ResourceFrom Alogent
This eBook offers some best practices for efficient exception tracking along with basic definitions.
Download ResourceFrom Alogent
Credit unions thrive on member relationships, but outdated systems and processes often get in the way. This white paper explores the benefits of a person-centric approach and how it can help your organization thrive.
Download ResourceFrom Alacriti
Learn how modern reporting tools can empower your credit union to monitor payment trends, manage staffing needs, improve overall efficiency, and enhance your member experience.
Download ResourceFrom Alogent
Streamline receivables, reduce manual tasks, and improve cash flow with advanced lockbox solutions tailored for your credit union’s needs - inclusive of paper and electronic workflows.
Download ResourceFrom Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download ResourceFrom Elan Credit Card
Unlock insights into the spending habits and motivations of new cardholders! Explore why so many chose general-purpose credit cards and what this trend means for industry leaders.
Download ResourceFrom Elan Credit Card
Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.
Download ResourceFrom Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download ResourceFrom Elan Credit Card
As quickly as technology advances, so do the expectations of your members. Learn what digital capabilities and solutions are trending, how much credit unions are investing, and what’s next in payments innovation.
Download ResourceFrom Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download ResourceFrom Elan Credit Card
Struggling to find the balance between an appealing credit card rewards program and the cost of managing it? These consumer trends and industry perspectives will help guide your credit union to building a viable program in 2025.
Download ResourceFrom Alogent
Managing growing volumes of digital and physical information is becoming more of a challenge for credit unions. Discover a solution that simplifies workflows, ensures compliance, and enhances service delivery. Learn how to increase efficiency, secure data, and improve member experiences.
Download ResourceFrom Velera
Members make payment decisions based on more than just convenience--psychological factors play a crucial role. Learn how to align your credit union’s strategies with member mindsets to enhance engagement, encourage loyalty, and drive sustainable growth. Discover key insights from new research that can help you connect with members in more meaningful ways.
Download ResourceFrom Alkami
The future of banking demands more than innovation--it requires actionable strategies. This 2025 playbook outlines 3 key strategies your credit union must adopt to thrive.
Download ResourceFrom Alkami
Packed with data, insights and actionable strategies, this report outlines how your credit union can accelerate digital transformation initiatives in business banking to maintain market share in the increasingly competitive sector.
Download ResourceFrom Open Lending
Gain valuable insights into the latest trends shaping near- and non-prime auto lending, with expert analysis of market recovery, regional dynamics, and consumer behavior.
Download ResourceFrom CPI
Discover five critical factors you should consider when choosing to deploy an instant issuance solution -- all of which can affect cost, efficiency and member experience.
Download ResourceFrom Alkami
This comprehensive market study dives deep into the contrasting views between financial institutions and account holders, offering critical insights that can drive your credit union's strategic decisions.
Download ResourceFrom CPI
We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!
Download ResourceFrom TransUnion
What if you could get your offer to consumers before the competition?
Download ResourceFrom Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download ResourceFrom Alogent
This eBook offers some best practices for efficient exception tracking along with basic definitions.
Download ResourceFrom Alogent
Credit unions thrive on member relationships, but outdated systems and processes often get in the way. This white paper explores the benefits of a person-centric approach and how it can help your organization thrive.
Download ResourceFrom Alacriti
Learn how modern reporting tools can empower your credit union to monitor payment trends, manage staffing needs, improve overall efficiency, and enhance your member experience.
Download ResourceFrom Alogent
Streamline receivables, reduce manual tasks, and improve cash flow with advanced lockbox solutions tailored for your credit union’s needs - inclusive of paper and electronic workflows.
Download ResourceFrom Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download ResourceFrom Elan Credit Card
Unlock insights into the spending habits and motivations of new cardholders! Explore why so many chose general-purpose credit cards and what this trend means for industry leaders.
Download ResourceFrom Elan Credit Card
Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.
Download ResourceFrom Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download ResourceFrom Elan Credit Card
As quickly as technology advances, so do the expectations of your members. Learn what digital capabilities and solutions are trending, how much credit unions are investing, and what’s next in payments innovation.
Download ResourceFrom Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download ResourceFrom Elan Credit Card
Struggling to find the balance between an appealing credit card rewards program and the cost of managing it? These consumer trends and industry perspectives will help guide your credit union to building a viable program in 2025.
Download ResourceFrom Alogent
Managing growing volumes of digital and physical information is becoming more of a challenge for credit unions. Discover a solution that simplifies workflows, ensures compliance, and enhances service delivery. Learn how to increase efficiency, secure data, and improve member experiences.
Download ResourceFrom Velera
Members make payment decisions based on more than just convenience--psychological factors play a crucial role. Learn how to align your credit union’s strategies with member mindsets to enhance engagement, encourage loyalty, and drive sustainable growth. Discover key insights from new research that can help you connect with members in more meaningful ways.
Download ResourceFrom Alkami
The future of banking demands more than innovation--it requires actionable strategies. This 2025 playbook outlines 3 key strategies your credit union must adopt to thrive.
Download ResourceFrom Alkami
Packed with data, insights and actionable strategies, this report outlines how your credit union can accelerate digital transformation initiatives in business banking to maintain market share in the increasingly competitive sector.
Download ResourceFrom Open Lending
Gain valuable insights into the latest trends shaping near- and non-prime auto lending, with expert analysis of market recovery, regional dynamics, and consumer behavior.
Download ResourceFrom CPI
Discover five critical factors you should consider when choosing to deploy an instant issuance solution -- all of which can affect cost, efficiency and member experience.
Download ResourceFrom Alkami
This comprehensive market study dives deep into the contrasting views between financial institutions and account holders, offering critical insights that can drive your credit union's strategic decisions.
Download ResourceFrom CPI
We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!
Download ResourceFrom TransUnion
What if you could get your offer to consumers before the competition?
Download ResourceFrom Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download Resource