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NEEDHAM, Mass. - Spending on customer relationship management (CRM) technology may not be as feverish as when the new tools first hit the tech scene, but it's hardly faded away. Instead, the emphasis on CRM spending in the financial services sector has gone from investing in data stores on customer...

STAMFORD, Conn. - Talk about a shakeout. Gartner Inc., the global technology consulting firm, expects the field of approximately 40 enterprise spam-filter vendors to shrink to less than 10 by the end of this year. So, what should the credit union manager responsible for managing spam, and the relationship with...

ARLINGTON, Va.-Half of the NAFCU Board seats up for election this year have already been decided. Two NAFCU Board incumbents have no challengers for their seats this election, while three NAFCU members, including one incumbent, are running for the two remaining available seats on the board, according to NAFCU Director...

PHILADELPHIA - The Compliance Doctor now makes house calls, and the first "patient" was Eagle One Federal Credit Union. It's a new service offered by the Pennsylvania Credit Union Association to bring regulatory compliance training directly to credit unions. Instead of a credit union sending several staffers out of the...

The side-by-side ads on the front page story of the March 17 issue ("Dueling Ads: Banks and Credit Unions Take Arguments to Print") really got my attention. You don't have to agree with the bankers' position (message) to appreciate their superb ad (medium). It's masterful - great graphic, attention-grabbing color,...

ALEXANDRIA, Va.-NCUA Chairman Dennis Dollar has announced that NCUA is studying whether student credit unions with low-income designations are eligible to apply for technical assistance grants and loans from the Community Development Revolving Loan Fund and the board will entertain a related proposal. Dollar stated in a letter to Campus...

WASHINGTON - Courtesy pay programs are leading the way in the growth of non-interest income for credit unions, according to the latest online survey by Callahan & Associates. The survey of credit unions representing 13.5% of the industry's overall non-interest income in 2003 found that non-sufficient funds program fees were...

Eagle Community Credit Union, Lake Forest, Calif., has promoted Amy McCasland to Lake Forest branch manager and current Placentia Branch Manager Andrea Alcala to Rancho Santa Margarita branch manager. Kitsap Credit Union, Bremerton, Wash., has named Connie Rouse PSNS branch manager. Riverside County's Credit Union, Calif., has named Karen Gracia...