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News

Pawtucket CU to Take On New Name

Michael Ogden | March 21, 2022

The credit union will become Coastal1 Credit Union in May.

Editor's Letter

2022 Branches Defined by Choices, Changes & Video Chats

Natasha Chilingerian | March 21, 2022

The Summit FCU's Virtual Branch is a great example of members' increased comfort with digital channels, but physical branches remain important.

Expert Opinion

Leveraging the Digital Divergence of Community

Jessica Fongemie | March 21, 2022

Is your CU expanding your connection to digital community, or are you relegating yourself to legacy strategies and priorities?

Expert Opinion

Strategies for Becoming Consumers' First Choice

Chris Appie | March 21, 2022

Lenders and document providers should watch these three banking trends in 2022 and beyond.

Expert Opinion

The Role of the Banker in an Omni-Delivery Environment

Todd Robertson | March 21, 2022

Refine strategies and investments around member engagement, acquisition, experience and revenue to remain relevant.

Expert Opinion

Staying Competitive: 5 Strategic Priorities

Traci Mottweiler | March 21, 2022

Prioritize member relationships and continue to generate revenue while mitigating risk.

Best Practices

Transforming Spaces to Meet Evolving Member Needs

Natasha Chilingerian | March 21, 2022

LSCU subsidiary LEVERAGE partners with The Element Group to help credit unions upgrade their branches.

Q&A

Cheryl DeBoer Climbs From Bottom to Top

Michael Ogden | March 21, 2022

Advia CU's soon-to-retire CEO discusses why CUs still have a messaging problem and more in a 45-minute interview.

Best Practices

Members Want It All

Peter Strozniak | March 21, 2022

Even as members adopt digital banking during the pandemic, branches remain very important.

Expert Opinion

Overdraft Fees Are Out, Interchange Fees Are In

Kelly Payne | March 21, 2022

The answer to how credit unions can replace lost overdraft fee revenue lies in their card programs.

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Resources

Think Beyond Credit Score: How Credit Unions Can Grow and Engage Members link

Elan Credit Card

From Elan Credit Card

A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

Download Resource

Market Study: The Application and Consumer Perception of Artificial Intelligence in Banking link

Alkami

From Alkami

This comprehensive market study dives deep into the contrasting views between financial institutions and account holders, offering critical insights that can drive your credit union's strategic decisions.

Download Resource

SaaS Budget Planning Guide for Credit Union Professionals link

Auvik

From Auvik

Planning a SaaS budget can be overwhelming for IT professionals in credit unions, but it doesn't have to be. This article offers valuable insights into effective budget management, ensuring you make informed decisions that benefit both your team and your institution.

Download Resource

Financing the Future: Millennial and Gen Z Consumer Borrowing Habits and Credit Outlook link

Open Lending

From Open Lending

Millennials and Gen Z consumers represent a significant opportunity for credit union lenders. This report uncovers key trends and insights about their credit outlook and how to capture their long-term value.

Download Resource

How GNCU Achieved 431% Growth in Loan Payments link

Alacriti

From Alacriti

Discover how Greater Nevada Credit Union (GNCU) increased loan payment volume by over 431% while reducing call center volume by 61% with a modern digital payment solution.

Download Resource

Auvik

From Auvik

Uncover hidden risks in your SaaS environment and protect your CU from unauthorized applications. Learn how to gain visibility into SaaS usage, secure user access, and minimize security vulnerabilities.

Download Resource

From Data to Decisions: The Impact of Advanced Reporting on Credit Union Efficiency link

Alacriti

From Alacriti

Learn how modern reporting tools can empower your credit union to monitor payment trends, manage staffing needs, improve overall efficiency, and enhance your member experience.

Download Resource

Credit Union AI Roadmap: How To Implement AI Today So Your CU Thrives Tomorrow link

Trellance

From Trellance

As AI takes its place as a major technology, your credit union can’t afford not to invest. This comprehensive guide provides a roadmap to integrate and implement AI at your credit union to continue providing the level of service your community relies on.

Download Resource

Past, Present, Future: Technology in Payments link

Elan Credit Card

From Elan Credit Card

As quickly as technology advances, so do the expectations of your members. Learn what digital capabilities and solutions are trending, how much credit unions are investing, and what’s next in payments innovation.

Download Resource

Network Lending: Helping Credit Unions and the Communities They Serve To Thrive link

LendKey

From LendKey

Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.

Download Resource

50 Essential Shadow IT Statistics for 2024 link

Auvik

From Auvik

This article explores 50 eye-opening statistics and trends about shadow IT and its growing impact of unmanaged SaaS applications on your credit union’s security and efficiency. Equip yourself with knowledge to address the challenges and enhance your IT strategy.

Download Resource

Streamline SaaS Management, Control Shadow IT & Reduce Wasted Costs link

Auvik

From Auvik

When credit unions can streamline operations, capture cost savings and spend less time on administrative tasks, they can focus their time and savings towards enhancing the member experience and growth. This case study outlines how to achieve this by managing your software applications, associated license waste and controlling shadow IT.

Download Resource

CPI

From CPI

We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!

Download Resource

Credit Union Industry Report: The State of Information Management and the Member Experience link

Laserfiche

From Laserfiche

Discover the latest research into information management, digital transformation, and member experience challenges facing credit unions today. This report reveals best practices, key trends, and actionable strategies to optimize your operations, enhance member satisfaction, and drive growth.

Download Resource

Ready to Roll with Instant Issuance? 6 Reasons to Choose a SaaS Software Hosting Model link

CPI

From CPI

Is your credit union ready to offer instant issuance? Discover the top six reasons why a SaaS software hosting model is the ideal choice compared to Software for Purchase (SFP).

Download Resource

Supercharge Your Credit Card Program link

Elan Credit Card

From Elan Credit Card

Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.

Download Resource

How to Build Your Data Maturity Action Plan (Tools + Checklists) link

Trellance

From Trellance

Becoming data-driven is a priority for most credit unions. But figuring out how is another story. Download this guide and learn how to start thinking about your data journey differently to build an effective action plan for the future.

Download Resource

How to Build the Tech Talent Force Credit Unions Need: Addressing the Credit Union Tech Talent Shortage link

Trellance

From Trellance

Where has all the tech talent gone for credit unions? Accelerating digitization, due to factors like covid and current market conditions, will continue to bottleneck tech talent for credit unions into the foreseeable future. This white paper explores how you can address the shortage and build a tech talent force for your credit union.

Download Resource

The Modern IT Professional's Guide to Shadow IT link

Auvik

From Auvik

Shadow IT can be tricky to manage alone at your financial institution, so we’ve built this eBook to help you out.

Download Resource

Securing Credit Unions: The Role of Advanced eIDV Technologies in Fraud Prevention link

Melissa

From Melissa

Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.

Download Resource

Know Your Business: Extend KYC Strategies to Business Relationships link

Melissa

From Melissa

Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.

Download Resource

Canary in a Coal Mine: Industry Expert Interview link

State National

From State National

Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.

Download Resource

Winning in the Digital Era: The Importance of High-Value Partners in a Technologically Transforming World link

State National

From State National

Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.

Download Resource

The Evolution and Impact of AI in Credit Unions link

State National

From State National

Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.

Download Resource

New Report: The Role of Strategic Partnerships in Consumer Credit Cards link

Elan Credit Card

From Elan Credit Card

Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.

Download Resource

FAQs: Using Data for Predictions in Credit Unions link

State National

From State National

By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.

Download Resource

Warning Lights on the Financial Dashboard: Navigating Risk in Auto Finance link

State National

From State National

As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.

Download Resource

5 Evolving Attack Methods in Credit Card Fraud link

Elan Credit Card

From Elan Credit Card

Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.

Download Resource

Clean Your Data to Support Member Retention and Growth link

Melissa

From Melissa

Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.

Download Resource

Insourcing vs. Outsourcing: Top 3 Questions to Ask link

Elan Credit Card

From Elan Credit Card

Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.

Download Resource

24% of Consumers Would Choose Local FIs for Credit Card link

Elan Credit Card

From Elan Credit Card

Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.

Download Resource

How Vantage West is Optimizing Its Portfolio To Withstand Economic Cycles link

Upstart

From Upstart

When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.

Download Resource

Top 5 Merchant Payments Trends to Watch for in 2023 link

Elan Credit Card

From Elan Credit Card

Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

Download Resource

Q1 Survey Shows 33% of Cardholders Increased Spending link

Elan Credit Card

From Elan Credit Card

Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

Download Resource

The Credit Card Pull: How to Attract the Next Generation of Members link

Elan Credit Card

From Elan Credit Card

Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

Download Resource

Credit Card Strategy in a Rising Rate Environment link

Elan Credit Card

From Elan Credit Card

With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.

Download Resource

Elan Credit Card

From Elan Credit Card

A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

Download Resource

Alkami

From Alkami

Download Resource

Auvik

From Auvik

Download Resource

Open Lending

From Open Lending

Download Resource

Alacriti

From Alacriti

Discover how Greater Nevada Credit Union (GNCU) increased loan payment volume by over 431% while reducing call center volume by 61% with a modern digital payment solution.

Download Resource

Auvik

From Auvik

Download Resource

Alacriti

From Alacriti

Learn how modern reporting tools can empower your credit union to monitor payment trends, manage staffing needs, improve overall efficiency, and enhance your member experience.

Download Resource

Trellance

From Trellance

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

LendKey

From LendKey

Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.

Download Resource

Auvik

From Auvik

Download Resource

Auvik

From Auvik

Download Resource

CPI

From CPI

We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!

Download Resource

Laserfiche

From Laserfiche

Download Resource

CPI

From CPI

Is your credit union ready to offer instant issuance? Discover the top six reasons why a SaaS software hosting model is the ideal choice compared to Software for Purchase (SFP).

Download Resource

Elan Credit Card

From Elan Credit Card

Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.

Download Resource

Trellance

From Trellance

Download Resource

Trellance

From Trellance

Download Resource

Auvik

From Auvik

Shadow IT can be tricky to manage alone at your financial institution, so we’ve built this eBook to help you out.

Download Resource

Melissa

From Melissa

Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.

Download Resource

Melissa

From Melissa

Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.

Download Resource

State National

From State National

Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.

Download Resource

State National

From State National

Download Resource

State National

From State National

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

State National

From State National

By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.

Download Resource

State National

From State National

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

Melissa

From Melissa

Download Resource

Elan Credit Card

From Elan Credit Card

Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

Upstart

From Upstart

Download Resource

Elan Credit Card

From Elan Credit Card

Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.

Download Resource

Elan Credit Card

From Elan Credit Card

Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.

Download Resource

Elan Credit Card

From Elan Credit Card

Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.

Download Resource

Elan Credit Card

From Elan Credit Card

Download Resource

Elan Credit Card

From Elan Credit Card

A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.

Download Resource

Browse More Resources →

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