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WALTHAM, Mass. - Fulfillment Plus, Inc., a provider of customer relationship management, teleservices and fulfillment services, has developed a web-enabled call center recording system that creates a permanent voice record of inbound and outbound call center calls. The FFP system includes order processing, customer support, order fulfillment, and consumer promotions....

WASHINGTON - From a new CUNA program to stated Congressional support, the drive for credit unions to get deeper into business lending was around every corner at CUNA's Governmental Affairs Conference. CUNA's Business/SEG Services Committee unveiled a package of business lending resources to assist credit unions in offering members small...

"It's not what you don't know that hurts you. It's what you know that ain't so."-Will Rogers, Jr. Just as the typical credit union a decade ago is vastly different than it is today, so, too has changed what had been the realities of credit union marketing. Where a typical...

We are in support of the Community Action Plan. As a credit union employee I see first hand how our efforts and concerns help the less fortunate. We do not turn away members in time of hardship -we go out of our way to help them. Over and over again...

DENVER - The state Senate in its latest session confirmed the appointment of Doug Ferraro, president/CEO, BELLCO CU to the state's Division of Financial Services. Ferraro was elected vice-chairman of the board. His term began July 1, 2001. The Financial Services Board of Colorado is the policy-making and rule-making authority...

WASHINGTON - Senate Majority Leader Tom Daschle (D-S.D.) and House Judiciary Committee Chairman Jim Sensenbrenner (R-Wis.) brought some sparks to CUNA's 2002 GAC and gave bankruptcy reform supporters reasons to hope their legislation may reach President Bush's desk more sooner than later. Daschle got the ball rolling when he strongly...

ST. LOUIS, Mo. - The first Credit Union InfoSecurity conference will be held May 22-24, 2002 at the Sheraton 4 Points in San Antonio, Texas. Sponsored by William Rogers and Associates, the conference will address the latest security trends as they specifically apply to credit unions-backed by real life case...

At the opening general session of CUNA's GAC, American Airlines FCU President/CEO John Tippets presented CUNA President/CEO Dan Mica with a painting in appreciation for CUNA's work in getting Congressional support for financial aid legislation for airlines. The airlines were reeling after the events of Sept. 11, and the legislation...