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NEW YORK - LivePerson, a provider of online chat solutions some credit unions are using for member service, says telemarketers stung by the National Do Not Call Registry should look online. The National Do Not Call Registry has grown to over 30 million telephone numbers and is projected to exceed...

HARRISBURG, Pa. - With check cashers mushrooming across Pennsylvania in increasing numbers, the state's top financial regulator is appealing to credit unions to jump into the check cashing business through CUSOs or community charters. "This is a service that if done safely and the risks managed, it would be a...

BOZEMAN, Mont. - RightNow Technologies said Monday that its customer service and support solutions have now been deployed by $1.3 billion First Tech Credit Union and $2.5 billion Delta Employees Credit Union. Oregon-based First Tech is using RightNow technology as a knowledge platform for member service reps in its call...

BIRMINGHAM, Ala. - Alabama voters' defeat of a tax referendum that would have raised taxes to address an estimated $675 million shortfall in state funding was good news for the state's residents. But looking long term, it may spell the beginning of a taxation battle that could put credit unions...

ARLINGTON, Va. - John Smith, director of the Missouri Division of Credit Unions was elected the new vice-chair/chair-elect of NASCUS at the associations 38th annual meeting in Vail, Colo. Sept. Smith has been director since 1999. The division, which is a regulatory agency under the Missouri Department of Economic Development,...

SAN FRANCISCO - In what may be a conference first, Atlanta-based design/build firm IBT has hosted its 13th annual Retail Banking Trends Conference without tapping any financial services guest speakers. With the conference theme of "Lets Get Creative", the conference instead featured interactive "creativity" sessions and retail and motivational speakers....

HOUSTON, Texas - The PULSE EFT Association, the only ATM and EFT network that is owned by both member credit unions and banks, said it has added 227 additional financial institutions so far this year. PULSE also added 56 independent sales organizations (ISOs) that are ATM deployers and hit transaction...

ARLINGTON, Va. - Shared branching leaders say the shared branching concept can stand up to mega FOMs created by new community charters like the one NCUA will consider for Bethpage FCU in Long Island at the agency's rescheduled board meeting on Sept. 24. As more credit unions move to ever-larger...