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Customer service has shifted to a necessary evil rather than a means of helping to build brand loyalty.
Career moves are also announced at Greylock FCU, MSUFCU and the NCUA.
Kyle Hauptman wants to improve the agency’s efficiency, reduce regulations and re-examine its budget.
Pending regulatory and shareholder approvals, the proposed purchase of Community Valley Bank is expected to close during the second half of the year.
The Rochester, N.Y., credit union’s special dividend is one of its largest since the program began in 1997.
COO Deidra Miner will become CEO of the Washington State credit union on Feb. 1.
Alex DeJesus discusses how he overcame imposter syndrome, his exciting new opportunity to lead retail branches and more.
Develop a planning rhythm, which includes yearly planning, quarterly sprints, monthly goals, KPIs and weekly reminders.
America’s Credit Unions’ 30-second ad uses themes and images familiar to the messaging of the successful Trump campaign.
Southwest Financial FCU’s President/CEO Melanie Kennedy and VP Luke Campbell share the solutions AI provides for their all-digital credit union.