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Using Automation to Increase Member Satisfaction
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Resources
Elan Credit Card
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download Resource
LendKey
From LendKey
Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.
Download Resource
Auvik
From Auvik
This article explores 50 eye-opening statistics and trends about shadow IT and its growing impact of unmanaged SaaS applications on your credit union’s security and efficiency. Equip yourself with knowledge to address the challenges and enhance your IT strategy.
Download Resource
Auvik
From Auvik
When credit unions can streamline operations, capture cost savings and spend less time on administrative tasks, they can focus their time and savings towards enhancing the member experience and growth. This case study outlines how to achieve this by managing your software applications, associated license waste and controlling shadow IT.
Download Resource
CPI
From CPI
We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!
Download Resource
Laserfiche
From Laserfiche
Discover the latest research into information management, digital transformation, and member experience challenges facing credit unions today. This report reveals best practices, key trends, and actionable strategies to optimize your operations, enhance member satisfaction, and drive growth.
Download Resource
boost.ai
From boost.ai
Delivering high-quality voice support for members at scale is challenging. This guide explores how conversational IVR can help credit unions deliver exceptional member service through personalized, engaging and automated experiences.
Download Resource
CPI
From CPI
Is your credit union ready to offer instant issuance? Discover the top six reasons why a SaaS software hosting model is the ideal choice compared to Software for Purchase (SFP).
Download Resource
Genetec
From Genetec
Is your credit union still relying on outdated physical security systems that limit scalability and create siloes in your operations? Download this white paper to explore a clear path to a more resilient and agile security framework that enhances safety, streamlines operations, and ensures compliance.
Download Resource
Elan Credit Card
From Elan Credit Card
Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.
Download Resource
Trellance
From Trellance
Becoming data-driven is a priority for most credit unions. But figuring out how is another story. Download this guide and learn how to start thinking about your data journey differently to build an effective action plan for the future.
Download Resource
boost.ai
From boost.ai
Conversational AI is revolutionizing member service, especially in financial services. This guide explores the methodology behind using conversation AI, and how it’s already creating value for financial organizations.
Download Resource
Trellance
From Trellance
Where has all the tech talent gone for credit unions? Accelerating digitization, due to factors like covid and current market conditions, will continue to bottleneck tech talent for credit unions into the foreseeable future. This white paper explores how you can address the shortage and build a tech talent force for your credit union.
Download Resource
Auvik
From Auvik
Shadow IT can be tricky to manage alone at your financial institution, so we’ve built this eBook to help you out.
Download Resource
boost.ai
From boost.ai
How is conversational AI set to transform customer experience (CX) this year and beyond? Download your guide for actionable insights to elevate your credit union’s CX and drive growth.
Download Resource
Melissa
From Melissa
Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.
Download Resource
Melissa
From Melissa
Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.
Download Resource
State National
From State National
Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.
Download Resource
State National
From State National
Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.
Download Resource
State National
From State National
Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.
Download Resource
Elan Credit Card
From Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download Resource
State National
From State National
By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
Download Resource
State National
From State National
As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
Download Resource
Elan Credit Card
From Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download Resource
Melissa
From Melissa
Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
Download Resource
Elan Credit Card
From Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download Resource
Elan Credit Card
From Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download Resource
Upstart
From Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download Resource
Elan Credit Card
From Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download Resource
Elan Credit Card
From Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download Resource
Elan Credit Card
From Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download Resource
Elan Credit Card
From Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download Resource Elan Credit Card
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download Resource LendKey
From LendKey
Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.
Download Resource Auvik
From Auvik
This article explores 50 eye-opening statistics and trends about shadow IT and its growing impact of unmanaged SaaS applications on your credit union’s security and efficiency. Equip yourself with knowledge to address the challenges and enhance your IT strategy.
Download Resource Auvik
From Auvik
When credit unions can streamline operations, capture cost savings and spend less time on administrative tasks, they can focus their time and savings towards enhancing the member experience and growth. This case study outlines how to achieve this by managing your software applications, associated license waste and controlling shadow IT.
Download Resource CPI
From CPI
We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!
Download Resource Laserfiche
From Laserfiche
Discover the latest research into information management, digital transformation, and member experience challenges facing credit unions today. This report reveals best practices, key trends, and actionable strategies to optimize your operations, enhance member satisfaction, and drive growth.
Download Resource boost.ai
From boost.ai
Delivering high-quality voice support for members at scale is challenging. This guide explores how conversational IVR can help credit unions deliver exceptional member service through personalized, engaging and automated experiences.
Download Resource CPI
From CPI
Is your credit union ready to offer instant issuance? Discover the top six reasons why a SaaS software hosting model is the ideal choice compared to Software for Purchase (SFP).
Download Resource Genetec
From Genetec
Is your credit union still relying on outdated physical security systems that limit scalability and create siloes in your operations? Download this white paper to explore a clear path to a more resilient and agile security framework that enhances safety, streamlines operations, and ensures compliance.
Download Resource Elan Credit Card
From Elan Credit Card
Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.
Download Resource Trellance
From Trellance
Becoming data-driven is a priority for most credit unions. But figuring out how is another story. Download this guide and learn how to start thinking about your data journey differently to build an effective action plan for the future.
Download Resource boost.ai
From boost.ai
Conversational AI is revolutionizing member service, especially in financial services. This guide explores the methodology behind using conversation AI, and how it’s already creating value for financial organizations.
Download Resource Trellance
From Trellance
Where has all the tech talent gone for credit unions? Accelerating digitization, due to factors like covid and current market conditions, will continue to bottleneck tech talent for credit unions into the foreseeable future. This white paper explores how you can address the shortage and build a tech talent force for your credit union.
Download Resource Auvik
From Auvik
Shadow IT can be tricky to manage alone at your financial institution, so we’ve built this eBook to help you out.
Download Resource boost.ai
From boost.ai
How is conversational AI set to transform customer experience (CX) this year and beyond? Download your guide for actionable insights to elevate your credit union’s CX and drive growth.
Download Resource Melissa
From Melissa
Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.
Download Resource Melissa
From Melissa
Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.
Download Resource State National
From State National
Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.
Download Resource State National
From State National
Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.
Download Resource State National
From State National
Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.
Download Resource Elan Credit Card
From Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download Resource State National
From State National
By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
Download Resource State National
From State National
As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
Download Resource Elan Credit Card
From Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download Resource Melissa
From Melissa
Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
Download Resource Elan Credit Card
From Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download Resource Elan Credit Card
From Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download Resource Upstart
From Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download Resource Elan Credit Card
From Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download Resource Elan Credit Card
From Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download Resource Elan Credit Card
From Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download Resource Elan Credit Card
From Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download Resource Elan Credit Card
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download ResourceCredit Union Times
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