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NEW YORK-The U.S. Postal Inspection Service has launched a campaign, with the help of several other public and private sector organizations, including NAFCU, to educate consumers on how to prevent becoming a victim of identity theft. Chief Postal Inspector Lee R. Heath announced the initiation of Operation: Identity Crisis last...

WASHINGTON - Marc A. Selvitelli has been named director of The National Association of Community Credit Unions. Selvitelli will assume the administrative and operational duties of the association, which has a management agreement with CUNA. Selvitelli has an association background. Currently he is director of industry relations for the National...

ARLINGTON, Va.-NAFCU is investigating new avenues to spread the word about credit unions' good deeds, according to NAFCU President and CEO Fred Becker, and is working to get its members to follow suit. NAFCU recently began using the North American Precis Service, which helps them get items placed in local...

SAN FRANCISCO - Credit unions interested in building brand loyalty within the Hispanic community must provide quality member service. A national study by the Santiago Solutions Group and Hispanic Teleservices Corporation titled "Customer Service Impact on Consumer Choice, Loyalty, Brand Reputation and Sustainable Growth" finds that this market places enormous...

LOWELL, Mass. - Although its exterior may look like a quaint house, inside the Jeanne D'Arc Credit Union Chelmsford branch is a full-service retail center. The 4,600 square-foot branch includes such features as a flat screen plasma television screen, two drive-up teller lanes, a drive-up automated teller machine, member service...

SAN DIMAS, Calif. - WesCorp's item processing business will grow with the acquisition of the item processing business from FMS InfoServ, a Los Angeles-based firm. WesCorp will gain 60 new CU item processing accounts with some 2.2 million items processed per month. The credit unions are mostly in California, Nevada...

Workers' Credit Union, Fitchburg, Mass., has promoted the following employees: Michael J. Dembowski to senior vice president, operations; Robert J. Remillard to vice president, lending; Rich H. Rogers to vice president, branch operations; Maria C. Cole to assistant vice president/ financial accountant; John J. Manfroni to assistant vice president/risk management...

NEEDHAM, Mass. - The technology investment and deployment practices of big banks are often seen as leading indicators for what's to happen in credit union land, and a new report by a leading think firm shows that while their spending will grow slowly, there is growth in strategic IT areas....