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"The trust agreement starts from the moment the customer comes into the dealership. We need to trust each other. We've made our customers credit unions' members. We're sending you our customers. The trust needs to be reciprocal, it goes both ways." - Chris Duggan, general manager of Merchants Auto, N.H....

WASHINGTON - Association of Corporate Credit Unions Executive Director Mike Canning has earned the American Society of Association Executives' Certified Association Executive designation. Canning was given hours of association training and had to pass a final exam to earn the designation. According to ASAE, 21.5% of all eligible ASAE members...

ARLINGTON, Va. - Payroll cards are among the hottest new products in the card field, allowing employers to have a less expensive way to pay their unbanked employees and allowing the employees a less expensive, more secure, way to access their wages. However, until recently, credit unions have been slow...

BROOKFIELD, Wis. - Fiserv's credit union and banking clients process more than 4.2 billion checks a year through its 50 outsourcing processing centers, so the company figures it might as well help everyone handle the changes wrought by Check 21. An online preparedness program, addressing staff education and customer notification...

WASHINGTON - Nine days before a temporary six-month extension of the Federal Emergency Management Agency's (FEMA) National Flood Insurance Program was due to expire, Congress unanimously approved by voice vote the Bunning-Bereuter-Blumenaur Flood Insurance Reform Act of 2004 (S.2238) that reauthorizes the National Flood Insurance Program and enacts reforms to...

The person most identified with making credit union conversions from a CU charter to a bank charter a reality, Alan D. Theriault, President, CU Financial Services, has been showing up in the credit union trade press recently defending what he does for a living in strongly worded letters to the...

SAN BERNARDINO, Calif. - Darrel Olson was named by Arrowhead President/CEO Larry Sharp as president/CEO of the credit union's wholly-owned insurance company, Sawyer Cook Insurance. In addition, Thomas Barbour was named president/CEO of Arrowhead Investment Center, the CU's wholly-owned full service brokerage. Olson has worked with Sawyer Cook for 13...

LAS VEGAS - Attendees at Credit Union Direct Lending's Sixth Annual Auto Lending Symposium came to hear from experts involved with indirect lending on the dealer and credit union sides and to network with one another. They also got to take home a copy of the company's 2003 annual report...