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CAMBRIDGE, Mass. - Credit unions that want to increase their numbers of online bankers, and retain the "fence sitters" who do give it a try, would do well to concentrate on some basics: usability, support and security. That's the take from Forrester Research analyst Catherine Graeber in a new report...
CHATSWORTH, Calif. - No one could have predicted how much of a need existed for business services at credit unions nearly a decade ago, but one member business lending CUSO has more than proved that there was a void. On Sept. 30, Business Partners, LLC surpassed the $1 billion mark...
COLORADO SPRINGS, Colo- Credit unions shouldn't be too sure that teens are more concerned with iPods or cell phones than financial literacy. According to a 2004 Junior Achievement Interprise Poll on Personal Finance sponsored by The Allstate Foundation, teens are not only aware of economic realities but they understand the...
WASHINGTON - A recent SEC civil fraud charge against a former broker with Raymond James Financial Services Inc. will not have an immediate impact on credit unions. The SEC has brought civil fraud charges against Raymond James, a registered broker-dealer and investment adviser based on the conduct of one of...
KENSINGTON, Md. - Walk softly but carry a big firewall, and back up what's behind it. That's the word from Tim Kersnick, a self-employed IT security consultant who has spent the past several months working at Lafayette FCU in suburban Washington, D.C., but has a career in financial services IT...
Travis Credit Union, Vacaville, Calif., has named Scott Lindley vice president of information systems and technology. Ent Federal Credit Union, Colorado Springs, Colo., has named Dan Waldman investment representative of Ent FCU Investment Services. Kinecta Federal Credit Union, Manhattan Beach, Calif., has named William O'Brien senior vice president of lending....
I enjoyed Mike Welch's Sept. 22 publisher's column, "Banks Have Contests; Why Not Credit Unions, Too?" I'm going to try to find a winning entry for one of the contest categories Welch mentioned in his piece so I can receive a complimentary subscription to Credit Union Times after I retire...
RANCHO CUCAMONGA, Calif. - Credit Union Direct Corp., which developed and administers the Credit Union Direct Lending (CUDL) program, has obtained a Statement on Auditing Standard (SAS 70) audit report for controls related to its automated decisioning engine. The audit, says a CUDL statement, "attests to the accuracy of the...
MADISON, Wis. -The pilot program begun two years ago by Filene Research Institute encouraging credit unions to offer non-member check cashing services to add new members while also serving the "unbanked" is undergoing an overhaul and now includes a broad array of savings, loan and "wealth building" services. Formal debut...
WASHINGTON - As the open enrollment season kicks off, credit union staffers may find some significant changes to their benefit packages. According to Washington-based human capital consulting firm Watson Wyatt Worldwide, 2005 will be marked by the following seven benefit offering trends: * New plan designs, but fewer options. Many...
From Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download ResourceFrom LendKey
Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.
Download ResourceFrom Auvik
This article explores 50 eye-opening statistics and trends about shadow IT and its growing impact of unmanaged SaaS applications on your credit union’s security and efficiency. Equip yourself with knowledge to address the challenges and enhance your IT strategy.
Download ResourceFrom Auvik
When credit unions can streamline operations, capture cost savings and spend less time on administrative tasks, they can focus their time and savings towards enhancing the member experience and growth. This case study outlines how to achieve this by managing your software applications, associated license waste and controlling shadow IT.
Download ResourceFrom CPI
We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!
Download ResourceFrom Laserfiche
Discover the latest research into information management, digital transformation, and member experience challenges facing credit unions today. This report reveals best practices, key trends, and actionable strategies to optimize your operations, enhance member satisfaction, and drive growth.
Download ResourceFrom boost.ai
Delivering high-quality voice support for members at scale is challenging. This guide explores how conversational IVR can help credit unions deliver exceptional member service through personalized, engaging and automated experiences.
Download ResourceFrom CPI
Is your credit union ready to offer instant issuance? Discover the top six reasons why a SaaS software hosting model is the ideal choice compared to Software for Purchase (SFP).
Download ResourceFrom Genetec
Is your credit union still relying on outdated physical security systems that limit scalability and create siloes in your operations? Download this white paper to explore a clear path to a more resilient and agile security framework that enhances safety, streamlines operations, and ensures compliance.
Download ResourceFrom Elan Credit Card
Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.
Download ResourceFrom Trellance
Becoming data-driven is a priority for most credit unions. But figuring out how is another story. Download this guide and learn how to start thinking about your data journey differently to build an effective action plan for the future.
Download ResourceFrom boost.ai
Conversational AI is revolutionizing member service, especially in financial services. This guide explores the methodology behind using conversation AI, and how it’s already creating value for financial organizations.
Download ResourceFrom Trellance
Where has all the tech talent gone for credit unions? Accelerating digitization, due to factors like covid and current market conditions, will continue to bottleneck tech talent for credit unions into the foreseeable future. This white paper explores how you can address the shortage and build a tech talent force for your credit union.
Download ResourceFrom Auvik
Shadow IT can be tricky to manage alone at your financial institution, so we’ve built this eBook to help you out.
Download ResourceFrom boost.ai
How is conversational AI set to transform customer experience (CX) this year and beyond? Download your guide for actionable insights to elevate your credit union’s CX and drive growth.
Download ResourceFrom Melissa
Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.
Download ResourceFrom Melissa
Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.
Download ResourceFrom State National
Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.
Download ResourceFrom State National
Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.
Download ResourceFrom State National
Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.
Download ResourceFrom Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download ResourceFrom State National
By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
Download ResourceFrom State National
As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
Download ResourceFrom Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download ResourceFrom Melissa
Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
Download ResourceFrom Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download ResourceFrom Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download ResourceFrom Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download ResourceFrom Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download ResourceFrom Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download ResourceFrom Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download ResourceFrom Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download ResourceFrom Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
Download ResourceFrom LendKey
Discover what network lending is and how it empowers credit unions to efficiently manage liquidity, leverage technology for seamless loan transactions, and thrive in an evolving economic environment.
Download ResourceFrom Auvik
This article explores 50 eye-opening statistics and trends about shadow IT and its growing impact of unmanaged SaaS applications on your credit union’s security and efficiency. Equip yourself with knowledge to address the challenges and enhance your IT strategy.
Download ResourceFrom Auvik
When credit unions can streamline operations, capture cost savings and spend less time on administrative tasks, they can focus their time and savings towards enhancing the member experience and growth. This case study outlines how to achieve this by managing your software applications, associated license waste and controlling shadow IT.
Download ResourceFrom CPI
We worked with an independent researcher to conduct an online survey of over 2000 credit and debit card users to find out how people pay everyday. Download the results!
Download ResourceFrom Laserfiche
Discover the latest research into information management, digital transformation, and member experience challenges facing credit unions today. This report reveals best practices, key trends, and actionable strategies to optimize your operations, enhance member satisfaction, and drive growth.
Download ResourceFrom boost.ai
Delivering high-quality voice support for members at scale is challenging. This guide explores how conversational IVR can help credit unions deliver exceptional member service through personalized, engaging and automated experiences.
Download ResourceFrom CPI
Is your credit union ready to offer instant issuance? Discover the top six reasons why a SaaS software hosting model is the ideal choice compared to Software for Purchase (SFP).
Download ResourceFrom Genetec
Is your credit union still relying on outdated physical security systems that limit scalability and create siloes in your operations? Download this white paper to explore a clear path to a more resilient and agile security framework that enhances safety, streamlines operations, and ensures compliance.
Download ResourceFrom Elan Credit Card
Struggling to keep your credit card program profitable? Discover why many leaders are turning to the agent issuing model.
Download ResourceFrom Trellance
Becoming data-driven is a priority for most credit unions. But figuring out how is another story. Download this guide and learn how to start thinking about your data journey differently to build an effective action plan for the future.
Download ResourceFrom boost.ai
Conversational AI is revolutionizing member service, especially in financial services. This guide explores the methodology behind using conversation AI, and how it’s already creating value for financial organizations.
Download ResourceFrom Trellance
Where has all the tech talent gone for credit unions? Accelerating digitization, due to factors like covid and current market conditions, will continue to bottleneck tech talent for credit unions into the foreseeable future. This white paper explores how you can address the shortage and build a tech talent force for your credit union.
Download ResourceFrom Auvik
Shadow IT can be tricky to manage alone at your financial institution, so we’ve built this eBook to help you out.
Download ResourceFrom boost.ai
How is conversational AI set to transform customer experience (CX) this year and beyond? Download your guide for actionable insights to elevate your credit union’s CX and drive growth.
Download ResourceFrom Melissa
Download this white paper and discover how advanced eIDV (electronic identity verification) technologies can safeguard your credit union against escalating fraud threats.
Download ResourceFrom Melissa
Discover how KYB (Know Your Business) strategies can add a crucial layer to your financial risk management, ensuring compliance and protecting against fraud in your business relationships.
Download ResourceFrom State National
Worried that Collateral Protection Insurance (CPI) on a borrower’s loan might increase the likelihood of default? Good news - it’s actually an opportunity to protect your members.
Download ResourceFrom State National
Are your credit union’s partnerships enabling growth or hindering your success? Explore the importance of high-value partners in navigating the complexities of the digital age with confidence to effectively serve your members.
Download ResourceFrom State National
Based on new Filene research, AI is, unsurprisingly, at the top of credit union leaders’ minds this year. Explore the obstacles and opportunities presented by AI, how it’s being used in credit unions, and steps to build your own AI roadmap.
Download ResourceFrom Elan Credit Card
Consumers with general-use credit cards average 37% higher monthly spend than those with co-branded cards. Learn more preferences, habits, and trends in this new report from Elan Credit Card and PYMNTS Intelligence.
Download ResourceFrom State National
By harnessing the power of data, credit unions can enhance their services, optimize operations, and better serve their members. Here are 9 FAQs and answers about using predictive data.
Download ResourceFrom State National
As economic experts scrutinize current data and trends, they predict that the path ahead is likely to have its share of obstacles. This white paper outlines strategies to monitor and navigate various risk factors impacting auto financing to better protect your credit union.
Download ResourceFrom Elan Credit Card
Social media scams, phishing, and telephone-oriented attack delivery are a few of the increasingly sophisticated attack methods by cybercriminals. Learn more about these evolving techniques and how to protect your members.
Download ResourceFrom Melissa
Did you know the risk for member turnover drops from 50% to 25% when a member has two or more products with your credit union?² This whitepaper outlines the critical role that clean data plays in helping your credit union retain and grow membership.
Download ResourceFrom Elan Credit Card
Does the value outweigh the risk? Review three key considerations when evaluating whether to invest in growing an internal credit card program or explore an outsourced solution.
Download ResourceFrom Elan Credit Card
Learn where consumers are applying for credit cards, what type of spenders they are, what features are most persuasive, and what smaller financial institutions should focus on to continue expanding their market share.
Download ResourceFrom Upstart
When Vantage West CU decided to prioritize a seamless digital experience and data-driven lending decisions, they knew the right partner was critical. Download this case study and discover how they diversified their loan portfolio, acquired 1400 new members in 6 months, and built in flexibility to withstand the economic cycles.
Download ResourceFrom Elan Credit Card
Customer payment expectations are shifting. Explore the top five merchant payments trends we’re watching in 2023 and learn how a partnership may help meet the needs of your members.
Download ResourceFrom Elan Credit Card
Nearly 33% of cardholders increased their credit card spending over the last six months, showing how critical credit cards are in today's economic environment.
Download ResourceFrom Elan Credit Card
Young adults are the future of your credit union. From college to home-buying, learn why credit cards are key to winning the loyalty of Gen Z and millennials.
Download ResourceFrom Elan Credit Card
With the current economic environment and rise in interest rates, credit unions may find the credit card market increasingly complex to operate internally. Learn why shifting from insourcing to outsourcing your credit card program can benefit your credit union.
Download ResourceFrom Elan Credit Card
A credit union’s ability to deliver the right products and services that best meet members’ daily needs is the most important factor in creating a superior member experience.
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