News

COLUMBIA, S.C. - As more consumers move to the Web for their financial services, it's becoming increasingly crucial that credit unions help them when they get there. Because of that, self-service tools - from the simplest FAQ's to emerging technical wizardry such as virtual agents - are also becoming increasingly...

CU Times Editor WASHINGTON - BITS isn't just for banks anymore, and credit unions better keep an eye on this financial tech group. Once known as "Bank Industry Technology Secretariat", the organization changed its name to simply BITS to reflect that it isn't just for banks, and it's not a...

MARLBORO, Mass. - Nobody would argue the importance of member satisfaction, but staff's ability to do what's needed to keep members happy depends to a large extent on staff's own satisfaction working for their credit union. In fact, Donna Russo, vice president, human resources for Digital FCU argues that management's...

WEST PALM BEACH - Employee turnover costs money, but unfortunately it's part of the business of running a credit union - or any business, for that matter. The Center for Community Economic Development, University of Wisconsin put together a worksheet adapted from formulas developed by HR experts Wayne Cascio, H.L....

WASHINGTON - Retirement, for most Americans, conjures up images of leisurely living and having the time to pursue interests that have been put on hold because of work responsibilities. But judging from findings of the 2002 Retirement Confidence Survey which has been tracking for more than a decade trends in...

SAN DIEGO - The theme song for most employee scheduling used to be, "Nine to Five." The majority of people worked full-time conventional hours. It was relatively simple to calculate vacation time and benefits. Today the tune might be, "I Did It My Way." A breakdown of employees at a...

WASHINGTON - While credit unions can expect to implement "more paperwork" with the myriad of changes expected to pension and retirement plans, growth opportunities still abound, said CUNA President Dan Mica after attending the National Summit on Retirement Savings. This year's three-day summit, the second in a series mandated by...

Look for coverage of CUNA's GAC throughout this issue, but concentrated on pages 18-22, with a special pictorial on page 32.