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Digital and mobile banking and face-to-face assistance at the branch do not have to be mutually exclusive.
Credit unions must take steps to ensure members enjoy a fully digital journey from beginning to end.
Harness digital capabilities, automated workflows and an empathetic team to ensure an effortless account opening experience.
There are times when digital and remote services demand a human element to match consumer expectations.
Due to COVID-19, CUs have an opportunity to adopt technological and educational tools that are geared toward bringing seniors online.