Age: 46
 
Number of years at current credit union: Six
 
Educational background: MBA, UCLA Anderson School of Management; Bachelor of Arts, Saint Martin’s University; Western CUNA Management School, High Honors Graduate
 
CU Times: What are your key responsibilities in your current role?

Mahlmann: I was drawn to the credit union movement because of its core philosophy: People helping people. Growing up, my parents banked at our local credit union and my first account was with a credit union, so I understood the difference early on. Today, our mission, vision, values and purpose deeply resonate with me, and it’s incredibly rewarding to help make a real impact on people’s financial lives.

CU Times: What unique skills, experience and attributes do you bring to your role?

Mahlmann: My undergraduate studies in history and political science, followed by advanced studies in accounting, finance and business, gave me a unique blend of skills to build from. Studying humanities sharpened my research, writing and critical thinking. Accounting and finance grounded me in numbers and analysis. Together, they help me understand the ‘why’ behind performance and the need to communicate clearly. I also have a strong passion for continuous learning and remain open to new challenges.
 
CU Times: Which person (or people) do you credit the most for helping and supporting you along your career journey?

Mahlmann: I am deeply grateful for my family’s support. My husband has been an amazing partner –encouraging me to take on new opportunities while keeping me grounded as we raise our two sons, ages nine and four.

I have also been fortunate to have great mentors along the way, especially since joining RCU. Our CEO, Brett Martinez, leads by example and has consistently advocated for my growth and success. I also work alongside an incredible team of people who I learn from every day.

CU Times: What are some of the biggest differences between working in your current executive level role and your previous, non-executive roles?

Mahlmann: In addition to the expanded responsibilities, one of the biggest shifts in moving into the role has been experiencing the tight-knit camaraderie of the executive leadership team. We work very closely together, and constant communication is essential – not only to stay aligned on day-to-day operations but also to stay focused on where we are headed as an organization into the future.
 
CU Times: What’s a challenge you faced when you first joined your executive team, and how did you overcome it?

Mahlmann: One of the challenges I encountered in my new role was learning how to stay meaningfully involved without getting so deep into the day-to-day that I lost perspective. It required a shift in mindset and stepping back to think more strategically and focus on long-term impact, rather than getting caught in the immediate demands.
 
CU Times: How would you describe your current leadership style?

Mahlmann: I believe in a situational leadership style – one that adapts to the individual and the circumstances. Everyone brings different strengths, experiences and needs, so it’s important to meet people where they are. Sometimes that means offering hands-on guidance and support; other times, it means stepping back and empowering someone to lead. Flexibility, empathy and awareness are key to helping others grow and succeed in a way that’s authentic to them.
 
CU Times: What are some lessons you've learned over your career concerning how to communicate well with others? 

Mahlmann: One of the most important lessons I’ve learned about communication is to start with a clear vision. People are more engaged when they understand the ‘why’ behind what we’re doing and feel inspired by the direction we’re headed. It’s also critical to listen actively and check for understanding – just because something was said doesn’t mean it was heard or interpreted the way it was intended. I’ve found that creating space for questions, feedback and even silence helps build trust and clarity. Good communication is not just about talking, it’s about connecting.

CU Times: What are some ways in which you achieve work/life balance, set boundaries and/or avoid burnout at work?

Mahlmann: Achieving work/life balance starts with setting clear boundaries and honoring them. It’s important to know when to disconnect and give yourself permission to rest without guilt. I find that prioritizing what matters most – both at work and at home – and being realistic about my time and energy is key. It’s also important to communicate openly with the team about expectations and not being afraid to delegate or ask for help. I believe that showing vulnerability with the team models the way so that they also feel comfortable prioritizing their self-care and asking for help.
 
CU Times: What’s next for you on your executive career journey? Do you have any specific career goals you’re working toward?

Mahlmann: The next steps in my journey involve continuing to grow both personally and professionally, while leading our team with clarity and purpose, ensuring we remain focused on the priorities that drive long-term success, no matter what challenges arise.
 
CU Times: What big-picture impact do you hope to make within your credit union, as well as for your members and community? 

Mahlmann: As we look to the future, I’m excited to continue building on the strong foundation we have established over the last 75 years and continue to amplify the meaningful impact we are making in the lives of our members and communities. The pride our teams feel in this work is palpable, and we’re not just aiming to sustain our success, we’re striving to deepen it, broaden it and continue shaping a future where our purpose drives even greater outcomes.

CU Times: What career advice would you give your younger self?

Mahlmann: I would tell my younger self to lead with purpose and stay curious. Take the time to ask questions and build relationships. There’s always something new to learn, so be open to mentorship, seek feedback and enjoy the ride!

Would you or someone you know like to share your journey to credit union leadership? Please reach out to Natasha Chilingerian at [email protected]. To qualify, the individual must be a part of a credit union's leadership team or C-suite, and have a compelling story to share about their rise to their current leadership role.