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MIDWEST


Mark Nielsen

The $150 million, Sioux City, Iowa-based Telco Triad Community Credit Union announced one promotion and one rehire.

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Mark Nielsen was promoted to vice president of human resources. He most recently served as Telco Triad’s director of HR for the past 10 years. Nielsen has a total of over 20 years of experience, including 15 years as the HR director at Boys and Girls Home in Sioux City. In his new role, he will continue to drive Telco Triad’s growth and enhance employee engagement.

Jonathan Smith

Jonathan Smith was rehired as vice president of finance. Smith previously worked as a commercial credit analyst at Security National Bank and has extensive experience in accounting and finance, working with both local and international companies in Iowa’s Siouxland area. He first started at Telco Triad as a teller services representative in 2012 and later served on the credit union’s Board of Directors.

Laura Woods

The $359 million, Wentzville, Mo.-based Alltru Credit Union promoted Laura Woods to vice president of brand and product strategy, effective Jan. 15, 2025. Woods joined Alltru in 2008 as a marketing coordinator and was quickly promoted to marketing communication manager, followed by vice president of marketing and community presence. She most recently served as vice president of marketing and community development for Alltru. In her new role, Woods will champion member-centric product development as she researches and understands the needs of members by creating new or evolving existing products. She holds an MBA from Missouri Baptist University and recently completed the Product Manager certification from the Association of International Product Marketing and Management.

Tim Harvey

The $3.2 billion, Indianapolis-based Indiana Members Credit Union hired Tim Harvey as a commercial loan officer. Harvey will work at IMCU’s Commercial Services department located at 5105 Madison Ave. in Indianapolis. In his new role, he will serve the city’s southside market, focusing on managing and growing existing relationships with business clients as well as developing new business relationships. Harvey brings over 12 years of experience as a commercial loan officer in the banking sector. He specializes in business finance and holds certifications in commercial and business lending from the Indiana Bankers Association.

SOUTH


Michelle Shelton

The $5.5 billion, Raleigh, N.C.-based Coastal Credit Union promoted Michelle Shelton to COO. In her new role, Shelton will oversee Coastal’s retail branch network, member contact centers and wealth management division. She will also develop and implement strategic plans to deepen member relationships, increase product adoption and steward member financial well-being. In addition, her teams will collaborate across business units to drive sales, ensure frictionless operations and build a consultative service mindset across the organization. Shelton has led the Coastal’s marketing team since December 2023. She has 25 years of experience in financial services, including 10 years of executive leadership over marketing, branch and call center teams. Prior to joining Coastal, she was a C-suite leader in credit unions in Nevada, California, Illinois and Georgia. Shelton holds an MBA in financial services from Dalhousie University in Halifax, Nova Scotia.

Kathy Hall

The $2.8 billion, Chattanooga, Tenn.-based TVFCU announced two promotions.

Kathy Hall was promoted to branch director. Hall joined TVFCU’s member solutions department in 1995, and after working part-time, she returned to full-time service in the finance department and subsequently transitioned to the records retention area. She later took on the role of financial services consultant at the Ringgold Branch in Ringgold, Ga., and was later promoted to branch manager of that branch. In 2023, she expanded her leadership role by overseeing the Highway 41 Branch in Ringgold as well.

Jason Waller

Jason Waller was promoted to director of training. Waller has been with TVFCU since 1994, beginning his career as a teller at the Hamilton Place Branch in Chattanooga. He then moved to the Hixson Branch in Hixson, Tenn., where he was promoted to head teller. In 1998, Waller became a branch operations specialist, contributing strategically to the establishment of TVFCU’s Business Services Department in 2003. He served as the manager of branch operations and special projects from 2006 to 2014, then took on the role of operational training manager in 2014. In his new role, he will be tasked with further enhancing TVFCU’s workforce development, ensuring the credit union remains a leader in the industry.

LEAGUES


Tyler Brooks

The Young Professionals Network (YPN) of Luminate, the trade association serving Louisiana credit unions, presented Tyler Brooks with the 2024 Young Professional of the Year Award during its annual conference, held March 20-21 in Lafayette, La. The award recognizes an individual 18-40 years of age who has been exceptionally engaged and supportive of the Louisiana credit union movement over the past year. Brooks currently serves as vice president of projects and innovation for the $1.1 billion EFCU Financial in Baton Rouge. He is also involved in key credit union councils and committees, including America’s Credit Unions’ Operations and Member Experience Membership Council and EFCU’s DEI Council. He previously served on the YPN Steering Committee – Baton Rouge Chapter. Brooks was honored as Innovator of the Year in January 2025 and was selected as an inductee into the 2024 Filene i3 Program.

VENDORS


Jenna Walleser

First Community Trust, N.A. (FCT), a Dubuque, Iowa-based nationally-chartered trust company offering trust, investment and retirement services primarily through credit unions, promoted Jenna Walleser to chief investment officer, effective April 1, 2025. For the past three years, Walleser has worked alongside the current chief investment officer, John Gonner, to select and manage investments and portfolios that maximize results for clients. As Gonner prepares for retirement after two decades of service, Walleser will step into this role and continue the next chapter of growth and leadership for FCT. Walleser, a Certified Public Accountant, currently serves as the senior investment officer for FCT and has expertise in portfolio management, market and economic analysis, and strategic investment planning. Upon retirement, Gonner will join the FCT Investment Advisory Committee, a new committee that will serve as a resource to Walleser as she leads the future of FCT portfolio management.

Please send your People news items to Natasha Chilingerian at [email protected].

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.