Sponsored by:

The way credit unions handle the rising volume of payment disputes can make or break member loyalty. Outdated manual processes or disparate systems often lead to delays and compliance risks—creating a poor member experience. However, the right dispute processing automation approach can reduce intake time by 90%, audit preparation time by 80%, and claim-related write-offs/losses by up to 25%.

Join us to discover how your credit union can overcome the challenge of managing payment disputes through process automation and business intelligence, as well as:

• Learn the 5 key steps to modernizing payment dispute management
• Explore real-world success stories from a leading credit union
• Discover best practices to improve compliance and reduce risk
• Understand how dispute data can be used to identify trends and inform decisions  
  

Featured Speakers:

Dave Hunkele | Strategic Advisor | FINBOA

Dave Hunkele is a strategic advisor to Fintech founders and an innovative leader in the banking industry. Dave has deep expertise in new product launches, sales / business development, partner development and digital transformation. Dave previously served as Head of Banking as a Service at Live Oak Bank, where he oversaw Live Oak’s Fintech and ecosystem partner portfolio for digital innovations. He served on senior leadership teams at S1 Corporation (now ACI Worldwide), Bottomline Technologies and Sterling Commerce (an IBM company).

Christina Evans | Director of Solution Consulting | FINBOA

Christina Evans is the Director of Solution Consulting at FINBOA, Inc. Christina is a seasoned banking executive with over 20 years of experience focusing on compliance and risk management implementations and program management. Leading complex compliance initiatives, organizational change and operational compliance risk management transformations has been the basis of her career prior to joining FINBOA. Currently, Christina leads complex solution design and consults with clients on integrations, automations and optimization of FINBOA experience.

Lisa Simonis | Senior Vice President, Risk and Compliance | Christian Financial Credit Union

Lisa Simonis is the Senior Vice President of Risk and Compliance at Christian Financial Credit Union, overseeing risk mitigation, regulatory compliance, and fraud prevention. With 27+ years of experience with Christian Financial CU, she leads efforts in deposit operations, lending, digital banking, and enterprise risk management. A certified compliance and risk expert, Lisa stays ahead of industry trends and fosters innovation through partnerships like FINBOA. She thrives on the dynamic challenges of her role, continuously seeking ways to enhance efficiency and transparency. Christian Financial Credit Union ($900M assets, 56,000 members) is based in the Detroit, Michigan metropolitan area.

Register Now

Can't attend? Register here for an on-demand recording after the webcast.