Tucson FCU also said it has completed its first remodeling – the Midtown Branch in Tucson. It said it expects the other remodelings to be completed over the next two years.

A news release from the credit union said the remodel introduces the credit union’s new universal service model, replacing traditional teller lines with open, collaborative spaces. A lobby manager will personally greet members and guide them to a member advocate for personalized, “shoulder-to-shoulder” assistance.

A news release from the credit union said the approach is designed to empower “all TFCU employees to serve as account managers, comprehensively addressing members’ financial needs.”

“Our goal is to create a space where doing business feels like a partnership,” COO Krystal Adams said. “It’s about removing the barriers of traditional banking to foster a welcoming, one-stop-shop experience.”

In other branch news:

• Founders Federal Credit Union of Lancaster, S.C. ($4.8 billion in assets, 271061 members) announced Feb. 19 that it plans to open a new branch in Columbia –South Carolina’s capital city in the center of the state. The branch will be its fifth in Richland County. The Post & Courier of Charleston, S.C., reported that it will open in May. NCUA data showed it had 44 branches and other locations last September, one more than a year earlier.
• Clearwater Credit Union of Missoula, Mont. ($1.1 billion in assets, 62,859 members) announced Feb. 19 it has opened a new branch in Uptown Butte at the corner of N. Main and E. Granite Streets to replace its previous location nearby on Granite Street. The credit union said it “reflects Clearwater’s dedication to minimizing environmental impact through the strategic use of solar panels and sustainable building practices to accomplish the long-term goal of a net-zero energy branch.” It had 11 branches last September, two more than three months earlier.
• Truliant Federal Credit Union of Winston Salem, N.C. ($5.2 billion in assets, 344,463 members) announced Feb. 7 that it has signed a lease for a new regional office in Charlotte. The new office in the SouthPark area will open this summer and specialize in business lending. It will occupy the third floor, which covers 16,700 square feet of the eight-story building, but Truliant has acquired naming rights to place its logo on the entire building. It had 36 branches last September, three fewer than a year earlier.
• Financial Center First Credit Union of Indianapolis ($880.4 million in assets, 63,043 members) announced Feb. 12 that it has broken ground on a new $1.5 million branch in McCordsville, Ind., 17 miles northeast of downtown Indianapolis. The credit union said it plans to open the branch this summer. “With 11 percent of our primary banking members already living in the area, this branch will serve as a hub for financial wellness on the rapidly growing east side of Indianapolis,” President/CEO Cam Minges said. It had nine branches last September, unchanged from a year earlier.

The call center is housed in the 10,000-square-foot Winghaven Branch, which opened in December. The second floor contains the 15-person call center and a meeting space intended for use by the community.

The credit union’s primary call center, located inside its Chesterfield headquarters, handled nearly 300,000 calls in 2024. Both information centers can process account transactions, provide balances and handle customer support issues, such as online banking issues, transaction disputes or reporting a lost credit card.

First Community was among the first credit unions in the country to open a call center back in the 1980s.

“It’s been an integral part of serving members for over 30 years,” First Community President/CEO Glenn Barks said. “Having a second location helps us accommodate our staff living in St. Charles County. It also provides another source of business continuity should we face an unexpected disaster in Chesterfield. It’s just part of how we’re growing.”

Contact Jim DuPlessis at [email protected].