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WEST


The $9.8 billion, Colorado Springs, Colo.-based Ent Credit Union announced three promotions.

Mike Grady was promoted to SVP of retail. In his new role, Grady will oversee all Ent service center operations, leading efforts across all markets and ensuring that Ent’s 59 service centers contribute effectively to the organization’s overall growth. He will also oversee business banking, business development and ops admin to enhance service and expansion efforts.

Mike Grady


Amber Lundy was promoted to vice president of retail delivery. Lundy joined Ent in 2009, working at the Mountain Bell Service Center in Colorado Springs, and was promoted to manager in 2016 and later to service area manager in 2019.

Amber Lundy


Kerry Westlund was promoted to vice president of retail delivery. Westlund has more than 27 years of experience in financial services, including more than 10 years of regional management experience spanning both business development and retail service delivery. She joined Ent in July 2021 as the service center manager for the North College Center in Fort Collins, Colo., before transitioning into the role of director of business development. Prior to joining Ent, she served as vice president of retail service delivery at two separate organizations.

Kerry Westlund

EAST


Michael Ray

The $330 million, Washington, D.C.-based PAHO/WHO Federal Credit Union hired Michael Ray as vice president of organizational development. Ray brings over three decades of experience in the credit union industry. In addition to working in the credit union community for 34 years, he is an International Credit Union Development Educator, and longtime presenter and trainer who has been associated with the African American Credit Union Council since 2001.

MIDWEST


Paul Donahoe

The $7.9 billion, Peoria, Ill.-based CEFCU announced two promotions.

Paul Donahoe was promoted to vice president of information security. Donahoe has been with CEFCU for 14 years and most recently served as vice president of business services. In his new role, he oversees CEFCU’s information asset protection, in compliance with CEFCU’s policies and guidelines, as well as compliance with contracts and federal/state regulations; he also oversees CEFCU’s overall information security strategy and programs. Donahoe holds an MBA from the University of Illinois Springfield and currently serves as the treasurer on the FamilyCore Board of Directors.

Brandon Carlson

Brandon Carlson was promoted to vice president of business services. Carlson has been with CEFCU for 17 years and most recently served as business services credit operations manager. In his new role, he oversees all aspects of CEFCU business lending and deposit products and services. Carlson holds an MBA from Bradley University in Peoria and currently serves on the Financial Board of the Peoria Genealogical Society.

The $1.3 billion Centris Federal Credit Union in Omaha, Neb., hired Chad Dumont as assistant vice president of the contact center. In his new role, Dumont will oversee and lead the credit union’s contact center operations and staff, focusing on enhancing member experience and operational efficiency. He will also continually assess member feedback, track key performance indicators, analyze data and act on insights to ensure a high-performing team. Dumont brings 30 years of banking industry experience, including extensive expertise in contact center operations, consumer loan servicing and customer care management. He holds a graduate certificate from Pacific Coast Banking School at the University of Washington.

Chad Dumont

VENDORS


Pete Karns

The Minneapolis-based customer engagement technology provider Total Expert hired Pete Karns as chief product officer. Karns brings more than 25 years of experience in application software, having previously led the corporate strategy at Bonterra. He also previously spent 10 years at IBM, and has held leadership roles across numerous functions including sales, marketing, support, implementation, partnerships, M&A, corporate strategy and quality assurance. In his new role, he will lead the enhancement of the company’s product roadmap to help its credit union, banking, mortgage lending and fintech customers grow.

Marshall Jett

PWCampbell, a Pittsburgh, Pa.-based provider of design-build services, branded environments, technology solutions and consulting to the financial industry, promoted Marshall Jett to vice president. In his new role, Jett oversees PWCampbell’s presence throughout Maryland, Virginia, North Carolina and South Carolina. He joined PWCampbell in 2021 as a regional vice president.

Please send your People news items to Natasha Chilingerian at [email protected].

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.

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