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Shared Accounts With CU Times: AI’s Role in Fraud Threats, Tactics & Countermeasures

Glenn Fratangelo of NICE Actimize explains how credit unions can use AI to defend against today’s fraud threats.

By Michael Ogden | January 07, 2025 at 11:10 AM

This episode is sponsored by:

We may be in a new year, but in the credit union world, some things remain the same – one of them being an eagerness to discuss artificial intelligence.

In the first Shared Accounts with CU Times episode of 2025, hosts Michael Ogden and Natasha Chilingerian talk AI with Glenn Fratangelo, Head of Xceed Product Marketing and Strategy at NICE Actimize, a Hoboken, N.J.-based provider of financial crime, risk and compliance solutions for financial institutions and government regulators. Fratangelo provides an explainer on generative AI and takes a deep dive into AI’s connection to fraud, discussing how bad actors use the technology to refine and automate phishing and social engineering attacks, as well as how credit unions can use AI to stay ahead of today’s threats. He also warns credit unions about an emerging “job title” for aspiring social media influencers looking to make big bucks illegally – the “crimefluencer.” Yikes!

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