Economic uncertainty can test the strength of any workforce, and credit unions, with their member-focused missions, face unique challenges compared to larger financial institutions. But we also know members may not be the only ones facing hardships at any given time and those within their workforce may also face challenges. Through efforts that uphold their values, credit unions can ensure their workforce remains resilient in uncertain economic times by developing thoughtful programs and benefits that address employee financial and mental health.
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Unique Challenges and Creative Solutions

Credit unions operate within a framework of limited resources and cooperative principles. Unlike larger financial institutions, they cannot easily raise capital, making it difficult to fund significant initiatives during periods of economic strain. Economic uncertainty also causes member needs to spike, which puts the emphasis on employees to deliver compassionate, high-quality service while also managing their own well-being. The challenge lies in maintaining staff morale and service quality.