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Shared Accounts With CU Times: Wescom CU Sets an AI Standard

CIO/mambo dancer extraordinaire Joseph Pellissery breaks down the complex topic of AI into real-world use cases for credit unions.

By Michael Ogden | December 23, 2024 at 11:00 AM

Credit unions just getting started with AI often look to peers that are more seasoned with the technology for inspiration and tips on best practices for AI implementation – and one of those credit unions with an aspirational AI program is Wescom.

In this episode of “Shared Accounts With CU Times,” we spend some time with Joseph Pellissery, SVP Technology/Chief Information Officer for Wescom Credit Union ($6.4 billion, Pasadena, Calif.), who takes us on a deep dive into Wescom’s relationship with AI. He shares details on how the credit union leveraged AI to develop internal and member-facing tools, including a chatbot; how AI helps boost efficiency for Wescom employees and improves the digital banking experience for members; and the policies Wescom implemented to ensure secure, ethical use of AI. He also discusses the role AI plays in cybersecurity today, and outlines valuable advice for other credit unions that are still in the early stages of developing AI programs.

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