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It's that old pesky issue that never seems to go away – and never fails to keep credit union leaders up at night – cybersecurity. In this episode of Shared Accounts With CU Times, we dive into the current state of credit union' battle with cyber crime by picking the brain of Allen Eaves, an 18-year veteran of Jack Henry and the company's current financial crimes solutions specialist.
In our interview, Eaves shares his thoughts on ransomware and other common threats, including the recent attack on Patelco Federal Credit Union, giving real-world examples of what works best for credit unions when it comes to cyberattack prevention and mitigation. He also touches on crisis communications best practices for credit unions faced with a publicized attack, and how both credit unions and cybercriminals are using AI to their advantage.
Eaves also leads us into a fascinating discussion about the people behind major cyberattacks (we were surprised to learn that cybercrime group leaders often use TikTok as a recruitment tool). And, with not even a financial crimes expert being safe from becoming a cybercriminal's target, Eaves shares the measures he takes in his day-to-day life to avoid being victimized. It's an entertaining and informative episode that all credit union professionals should hear, regardless of their involvement in IT/cybersecurity. Take a listen!
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Michael Ogden
Editor-in-Chief at CU Times. To connect, email at [email protected]. As Editor-in-Chief of CU Times since 2016, Michael Ogden has led the editorial team in all aspects of content strategy and execution, including the creation of the publication’s exclusive and proprietary research database of the credit union industry’s economic landscape. Under Michael’s leadership, CU Times has successfully shifted to an all-digital editorial product with new focuses on the payments, fraud, lending and regulatory beats. Most recently, he introduced a data-focused editorial product for subscribers that breaks down credit union issues into hard data, allowing for a deeper and more factual narrative for readers. In 2024, he launched the "Shared Accounts With CU Times" podcast, which offers a fresh, inside-the-newsroom perspective through interviews with leaders from the credit union industry and the regulatory world. He dives into pressing credit union issues, while revealing the personalities working behind-the-scenes to push the credit union world forward. His background includes years as a radio and TV anchor/reporter and a public relations and digital/social media manager, where he covered the food and music industries, as well as cooperatives and credit unions. Over the years, he has launched numerous exclusive video and podcast series, including a successful series of interactive backstage interviews with musicians at music festivals, showcasing his social media and live streaming production skills.
