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There are a few major differences between credit unions and banks – for-profit vs. not-for-profit, owned by shareholders vs. member-owned, and more. But both bank and credit union members and stakeholders have something in common: They all want the convenience that comes with technology.

For members, this means frictionless and personalized mobile apps, digital wallets and online account access. Transactions and account updates need to happen in real time, and customer support needs to be 24/7/365. Security has to be air-tight and include multi-factor authentication, fingerprint and facial recognition and fraud detection.

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