AI, artificial intelligence conceptual with computer interface Credit/AdobeStock

With the emergence of generative AI in the past 18 months adding a fresh perspective to the financial landscape, financial institutions unknowingly leverage AI daily without realizing it. From fraud detection systems to customer service chatbots, AI-powered tools quietly optimize and strengthen our operations. Misperceptions around its usage underscore an urgent necessity: Updating policies to accurately reflect AI's omnipresence in the operational framework of institutions.

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