Former CU Employee Uses Prison Inmates' Personal Info to Approve Fraudulent Loans

In her phone conversations with Glenroy Miller while he was an inmate at a Massachusetts prison from the winter of 2019 to the summer of 2021, assistant branch manager Nadaje Hendrix took notes from Miller on the names, Social Security numbers, dates of birth, addresses, phone numbers, email addresses and drivers’ licenses of his fellow prisoners.

Miller and Hendrix used that personal information to steal more than $134,000 in loans from the $1.8 billion Hanscom Federal Credit Union at Hanscom Air Force Base, Mass.

Twenty-six-year-old Hendrix of Brighton, who pleaded guilty to one felony count of conspiracy to commit bank fraud during a hearing at a Boston federal courtroom last week, is expected to be sentenced in October, according to court documents. Legal proceedings are pending against Miller, who pleaded not guilty to one felony count of conspiracy to commit bank fraud, court filings showed.

Hendrix was formerly employed as a member services representative at Hanscom’s Dorchester branch and as an assistant manager at the credit union’s Littleton branch, according to court documents. By July 2021, Hendrix had the authority to issue personal loans of up to $10,000. Miller was a prisoner at the Massachusetts Correctional Institution Cedar Junction at South Walpole.

The loan fraud scheme began on Dec. 19, 2019, when Hendrix opened an account for Miller at Hanscom based on an application that falsely included information that he was living in Boston and working as a sanitation worker in Chelsea. On that same day, Hendrix signed off as loan officer on an application purportedly hand-signed by Miller for a $3,000 loan.

But it wasn’t until June 8, 2021 when Hendrix told Miller that she would approve the loan under Miller’s name if he could get someone to come to the branch to impersonate him. A few days later, an unidentified coconspirator signed the loan papers and left the branch with a $3,000 check, court documents showed.

Starting in July, Miller began giving Hendrix the personally identifiable information (PII) of other inmates to open accounts and later apply for personal loans. After Hendrix approved those loans, a coconspirator would visit the branch, hand Hendrix an ID, sign the loan papers and walk out of the branch with a loan check.

Miller managed to get the PII of prison inmates after telling them he could help repair their credit histories, according to court documents.

Court documents also indicated Hendrix kept about 10% of each fraudulent loan she processed and approved.

Hendrix’s lawyer did not respond to a CU Times request for comment.

Although Hanscom confirmed Hendrix worked at the credit union, the financial cooperative did not provide a comment about this case.