woman wearing VR headset against city background Credit/Shutterstock

Credit unions have shown remarkable resilience during a season of unusually high interest rates, partly due to the industry's willingness to step outside its comfort zone and adopt new technologies. It is no wonder then that there has been much digital ink spilled over how credit unions can utilize tools like artificial intelligence and others to improve their processes. The benefits of AI, particularly for automation and customer service, are well-recognized in the credit union industry. Extended reality (XR), which includes virtual, mixed and augmented reality, has become more powerful over the past few years. Its implementation for everything from entertainment to productivity has become more popular and convincing. Citi predicted that the total addressable market for the Metaverse could be between $8 trillion and $13 trillion by 2030. In a relatively short time, XR went from a curiosity to a mainstay in modern technology. Apple has now released its own XR technology, the Apple Vision Pro, which will almost certainly make XR technology more ubiquitous in everyday life. The Apple Vision Pro and the Meta Quest Pro also feature augmented reality capabilities, bringing that technology to the forefront alongside mere virtual reality.

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