Shared Accounts With CU Times: Time to Embrace AI
Associate Professor at DePaul University and Filene Fellow Lamont Black believes credit unions must stop sitting on the sidelines with AI.
Artificial Intelligence has passed the point as just being a tool for your chatbot programs. The time has come for credit unions to embrace AI, at least in some fashion, in a way that is a strategic part of the credit unions’ operations.
In this episode of “Shared Accounts With CU Times”, we spoke with Associate Professor at DePaul University and Filene Fellow Lamont Black about his research and findings for AI and credit unions.
He sees the rapid evolution of AI as being similar to the emergence of the Internet decades ago. But this technology is advancing much faster than that.
During our discussion, we covered how credit unions should possibly think about AI in a strategic way and how credit unions might be using AI in the near future. It’s clear that Black believes time is running out for credit union executives who have not yet seen AI as a positive and progressive way to engage members and drive revenue growth.
Take a listen!