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Royce Ngiam The $868 million, Altadena, Calif.-based First City Credit Union hired Royce Ngiam as chief marketing officer. In his new role, Ngiam is entrusted with driving the brand while engaging and accelerating member growth. Ngiam brings over 25 years of experience in banking/credit unions. Prior to joining First City, he held various executive marketing and development roles at credit unions such as Financial Partners Credit Union ($2.2 billion, Downey, Calif.) and Partners Federal Credit Union ($2.4 billion, Burbank, Calif.). Ngiam currently serves as the chair of CUNA's Marketing and Business Development Council, holds the Credit Union Development Educator (CUDE) designation from the National Credit Union Foundation and is co-host of The Leadership Experiment podcast. He holds an MBA with an emphasis in marketing from the University of California, Riverside.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
