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Robocalls are considered annoying and disruptive by roughly 90-95% of the country, according to a survey from the American Association of Retired Persons. These not-surprising survey findings are part of a larger problem that lawmakers and officials from the Federal Communications Commission (FCC) must solve: How to regulate robocalls and take action against the illegal calls made by potentially shady organizations, while not negatively impacting the ability of credit unions to warn members about items such as fraud alerts.
Ahead of Tuesday's hearing of the Senate Commerce subcommittee about rules and regulations aimed at targeting illegal and fraudulent robocalls, NAFCU Vice President of Legislative Affairs Brad Thaler wrote to subcommittee members stating the FCC's efforts to control or reduce illegal robocalls and robotexts have "hurt credit unions attempting to make legitimate and useful informational calls."
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Michael Ogden
Editor-in-Chief at CU Times. To connect, email at [email protected]. As Editor-in-Chief of CU Times since 2016, Michael Ogden has led the editorial team in all aspects of content strategy and execution, including the creation of the publication’s exclusive and proprietary research database of the credit union industry’s economic landscape. Under Michael’s leadership, CU Times has successfully shifted to an all-digital editorial product with new focuses on the payments, fraud, lending and regulatory beats. Most recently, he introduced a data-focused editorial product for subscribers that breaks down credit union issues into hard data, allowing for a deeper and more factual narrative for readers. In 2024, he launched the "Shared Accounts With CU Times" podcast, which offers a fresh, inside-the-newsroom perspective through interviews with leaders from the credit union industry and the regulatory world. He dives into pressing credit union issues, while revealing the personalities working behind-the-scenes to push the credit union world forward. His background includes years as a radio and TV anchor/reporter and a public relations and digital/social media manager, where he covered the food and music industries, as well as cooperatives and credit unions. Over the years, he has launched numerous exclusive video and podcast series, including a successful series of interactive backstage interviews with musicians at music festivals, showcasing his social media and live streaming production skills.
