After dealing with excruciating recruitment and retention problems during the pandemic, credit unions are seeing in the "new normal" of the post-pandemic era new challenges related to inflation and remote work, which may be less excruciating but nevertheless problematic.

The rapid rise of inflation has made everything more expensive, including credit unions' efforts to recruit talented executives at every level. What's more, credit unions continue to grapple with issues around remote work, and how they can affect the organization's recruitment and retention efforts and the core cooperative culture that drives its identity and member service. Research has suggested that going fully remote can create disadvantages for organizations, while a hybrid arrangement may help improve employee productivity and ensure employees feel connected to their colleagues and the company.

Charles Shanley