The omnichannel experience. The omnichannel experience. (Source: Shutterstock)

Credit union members expect to be "known" by their financial institution through whichever channel they transact through. Members want a consistent experience— self-service or physical service with convenience, 24/7 availability, frictionless service and fulfillment, protection from fraud, financial advisory assistance, and knowledgeable branch and contact center staff.

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FinTech