PSCU Unveils Indirect Credit Bureau Dispute Processing Solution
The new solution from TriVerity, PSCU’s collections agency, aims to offload the burden of this process from CUs’ plates.
A new solution from TriVerity, a full-service collections agency owned by the St. Petersburg, Fla.-based CUSO PSCU, promises to offload the burden of investigating indirect credit bureau tradeline disputes and responding to automated credit dispute verification forms for credit unions, freeing up more time for them to focus on meeting members’ needs, the CUSO said Wednesday.
Offered through PSCU’s The Loan Service Center (TLSC), which focuses on first-party delinquency management services, the Indirect Credit Bureau Dispute Processing Solution allows credit union employees to view indirect credit bureau disputes 24/7 and in real-time, the CUSO said. Once a credit union sets up the service, the work required on its end is minimal, with TLSC representatives providing quarterly updates to the credit union on indirect credit bureau dispute trends and assisting with internal process improvements to help the credit union avoid future disputes, the announcement stated.
“The indirect credit bureau disputes process can be time-consuming and even stressful, but getting it right is vital to the overall health of the credit union and their member experience,” Wendy Elieff, SVP, client service and marketing at TriVerity and TLSC, stated. “Our Indirect Credit Bureau Dispute Processing Solution removes the onus from the credit union and manages the entire journey properly and in a timely manner, so credit unions can reallocate their staff’s time and efforts, all while keeping an open line of communication with a partner they can trust.”
“TLSC is handling all of our indirect credit bureau disputes with ease and efficiency through the Indirect Credit Bureau Dispute Processing Solution,” Desiree Williams, collections manager for Money One Federal Credit Union ($118 million, Largo, Md.), stated. “The initial setup process was easy, and the MOFCU collections team now has one less task on its plate. We have complete confidence TLSC is managing the process from start to finish.”