Everyone's talking disruption. Disruption in how we run our businesses. Disruption in what and how we think about technology. Disruption in how we provide services to our members. One thing is apparent: Humans generally don't like disruption.
There's a fear of the unknown. Technology and member demands are forcing credit unions to change our ways. Some may even feel other people are threatening our professional well-being.
I'm talking about the elephant in the room: Credit unions are very white. And the large ones are very male – with quite a bit of white hair.
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