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The past 22 months have prompted organizations of all sizes to reevaluate their digital initiatives and agencies. Feeling a new sense of urgency, credit unions across the board have made large investments in technology to improve the digital experience. Yet, it can be extremely difficult to calculate the future value of technology investments versus the technical debt burden they place on the organization. Many C-level executives and board members now find themselves in the position of attempting to do just that.
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