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CO-OP Financial Services announced the rollout of a new fraud-fighting tool Monday – COOPER Fraud Score, a credit union-focused, real-time payments fraud scoring tool and the latest addition to the AI-driven fraud mitigation platform COOPER, which CO-OP introduced in 2018.
The Rancho Cucamonga, Calif.-based payments CUSO said COOPER Fraud Score is designed accurately detect more fraud, helping credit unions react quickly to emerging trends and build more member confidence in their credit union-issued cards. It works by creating a risk score in real-time and applying it to a transaction authorization request, then delivering the score to a range of decisioning tools within CO-OP's fraud prevention ecosystem. If a transaction is identified as potentially fraudulent, the credit union receives "reason codes" that explain why the solution assigned it the scores it did; the credit union can then choose to relay this information to members, helping them understand why a particular transaction was declined.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
