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The Winston Salem, N.C.-based Allegacy Federal Credit Union announced a series of technological and operational updates happening in 2022 to assist in its broader growth strategy throughout the Tar Heel State.
According to a statement from the credit union last week, the plans include increasing the footprint of its financial centers and the relocation and remodeling of some facilities.
"As more North Carolina communities discover the distinctive benefits of a strong credit union, Allegacy remains committed to bringing new financial options to current and future members," Allegacy President/CEO Cathy Pace said. "We look forward to expanding our footprint and continuing to enhance where we currently serve our members. We are dedicated to helping members make smart financial decisions and best tailor their options to their life plans and financial goals, focusing on their overall financial health and well-being."
Cathy Pace In Charlotte, N.C., Allegacy ($1.9 billion in assets, 166,382 members) said it is investing in new Interactive Teller Machines (ITMs) and biometric programs in its Charlotte Financial Center. The center will also expand products and services for members, including commercial loans, member banking services and financial advisory services beginning in mid-2022.
In the small town of Mocksville, N.C., about 20 miles southwest of Winston Salem, the credit union said it's moving its financial center to a more central location. Construction for the new facility will begin soon and open by the Spring of 2022.
The credit union also announced a major upgrade and remodel to its financial center in Clemmons, N.C., a southwestern suburb of Winston Salem. According to the credit union, upgrades include the addition of ITMs and new digital and personalized services for its members.
"As we continue to bring innovative and exceptional products and services to our members, we demonstrate the unique value of a strong credit union and our role in supporting the communities where we live and work," Pace said. "We look forward to engaging more community members and employees helping to address each community's unique needs through philanthropy and volunteerism."
In September, Allegacy unveiled upgrades to its suite of digital banking products and services, which included Alexa voice banking, smartwatch banking and Verifast palm vein authentication technology. The introduction of Verifast made Allegacy the first credit union in the Southeastern U.S. region to offer the advanced authentication service in branches and ITMs, according to the credit union.
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Michael Ogden
Editor-in-Chief at CU Times. To connect, email at [email protected]. As Editor-in-Chief of CU Times since 2016, Michael Ogden has led the editorial team in all aspects of content strategy and execution, including the creation of the publication’s exclusive and proprietary research database of the credit union industry’s economic landscape. Under Michael’s leadership, CU Times has successfully shifted to an all-digital editorial product with new focuses on the payments, fraud, lending and regulatory beats. Most recently, he introduced a data-focused editorial product for subscribers that breaks down credit union issues into hard data, allowing for a deeper and more factual narrative for readers. In 2024, he launched the "Shared Accounts With CU Times" podcast, which offers a fresh, inside-the-newsroom perspective through interviews with leaders from the credit union industry and the regulatory world. He dives into pressing credit union issues, while revealing the personalities working behind-the-scenes to push the credit union world forward. His background includes years as a radio and TV anchor/reporter and a public relations and digital/social media manager, where he covered the food and music industries, as well as cooperatives and credit unions. Over the years, he has launched numerous exclusive video and podcast series, including a successful series of interactive backstage interviews with musicians at music festivals, showcasing his social media and live streaming production skills.
