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Credit union clients of LEVERAGE, a for-profit affiliate of the League of Southeastern Credit Unions & Affiliates, will soon have access to a new digital platform thanks to a partnership with Glia announced Tuesday.
Through its partnership with Glia, a New York, N.Y.-based provider of digital customer service solutions, LEVERAGE will offer the Digital Member Service platform to its more than 500 credit union clients, enabling them to easily communicate with members via a variety of channels. The platform allows credit union users to provide service and support to members through messaging, video banking or voice conversations – leveraging the member's channel of choice and meeting them where they are. Users will also have the opportunity to assist members through CoBrowsing, Glia's screen-sharing and video chat tool.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
