San Francisco-Area CU Sees Big Adoption Rate Numbers for New Digital Platform

In late April, a mid-sized credit union serving counties in the eastern region of the San Francisco Bay Area launched a new digital banking platform. Within three weeks, the credit union’s desktop platform and mobile app saw an impressive adoption rate of more than 50% by retail members and business banking members.

UNCLE Credit Union, headquartered in Livermore, Calif. ($599.6 million in assets, nearly 30,000 members), has witnessed some remarkable numbers after it switched to Alkami Technology, Inc.’s digital banking platform. The digital banking partnership with the Plano, Texas-based Alkami, has provided a new, fast, secure and extensive banking system for UNCLE members.

“Our priority was to provide an innovative solution that would make it simple and convenient for members to take care of everyday banking needs, but would also give them a powerful tool for better management of their overall financial lives and well-being,” Dean Lam, vice president of UNCLE’s digital banking division, said.

Of note, UNCLE’s digital banking division was created just last year.

Alkami’s unified interface allows members to synchronize all of UNCLE’s banking abilities across desktop and mobile devices.

“Along with an intuitive interface, the new platform offers members important insight into their complete financial health, and helps them to improve decision-making and planning for a brighter outlook,” Lam said.

According to a statement from UNCLE’s chief technology officer, James Fisher, the credit union doesn’t appear to be done investing in new technical abilities.

“An ongoing investment in advanced technologies is imperative for any financial cooperative in the current economic climate, and it has been an integral part of both our growth strategy, and our focus on outstanding service.”

Fisher continued, “With the upgrade, we are providing a state-of-the-art digital banking platform that is not only efficient and easy for our members to use, but can seamlessly integrate third-party applications to support the new products and services our members want. Moreover, its highly scalable architecture will allow for improved efficiencies as our user base and membership continue to grow.”