Excerpts from "Why Compassion in Collections Won’t End After COVID"

Highlights from the March 16 webcast “Why Compassion in Collections Won’t End After COVID.” This discussion was led by FICO’s Brad Rollin, Marketing Director; and featured FICO Darryl Knopp, Senior Director, Digital Practice; Kris Frantzen, Vice President, Product Strategy at Temenos; and Robert Kiel, Vice President of Loan Servicing at NASA Federal Credit Union

The full on-demand presentation can be found at https://www.cutimes.com/2021/02/05/how-to-interact-with-your-members-going-through-economic-hardships/