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The pandemic's thin silver lining made credit union executives realize that they needed to make more technology investments after seeing members flock to online/mobile options for their financial needs, including access to cash through ATMs, ITMs and drive-up teller windows.
What's more, for many financial institutions, their ATM fleets are aging and with Microsoft's requirements for Windows 10 - which will become mandatory in 2023 – looming, those ATMs will need to be upgraded or replaced over the next three years, according to research from Cornerstone Advisors in Scottsdale, Ariz.
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